But change management was the biggest challenge. "Our experience, especially in Latin America, is that you have to get the buy-in of the full organization, from the warehouses to marketing to HR to IT," says Bader, a German who joined the Latin American subsidiary in 2004. Bader held town meetings to address doubts and concerns.
"You can't just go out there and force it," he says. "Especially in Brazil--forget it! You have to do this with them and take the time to convince them, or you will fail."
Stephanie Overby is regular contributor to CIO.com's IT Outsourcing section.
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