Become a service organization. I&O now faces competition in the form of external cloud service providers, all of which are busting a gut to help developers. I&O needs to be just as responsive. My view on this is that I&O needs to streamline its approach and avoid its traditional custom service approach. While providing custom configurations appears highly customer-centric, it paradoxically imposes overhead on every transaction and causes tasks to stretch to intolerable timeframes.
Part of being a service organization is providing a rich development environment with access to important application services. I&O should look to create a portfolio of pre-approved SaaS vendors-companies such as Informatica that provide technical services over the wire-so developers can access their offerings immediately, with none of the overhead associated with negotiating contracts.
Create a service catalog. This is incredibly powerful. Instead of forcing developers to implement their application configurations from scratch, thereby run the risk of misconfiguring components or neglecting to apply critical patches, create preconfigured and patched images that developers can immediately access. Preconfigured images accelerate development and are highly attractive to developers. This incentive lets I&O ensure that applications run on approved configurations and on up-to-date versions. It's certainly more effective than a post-development audit.
Let EA designs patterns and developers consume them. Continuing in the theme of increasing developer agility while enabling consistency-and, of course, governance-Forrester recommends leveraging enterprise architecture to create application designs and patterns and making them available for development groups. This ensures a set of benefits, among them consistent use of approved components and application architectures, lower operating costs due to a more homogenous environment and better skill-sharing in the employee base. The more convenience drives developer adoption, the easier standardization will be.
Make costs transparent. A constant message from Forrester has been that the pay-per-use model of cloud computing is very attractive, provided you make sure resources are used effectively. Otherwise, costs are incurred without any benefit.