"Typically, in order to connect to Salesforce.com, you need to authenticate, then pass a token for authorization, and then perhaps use a SOAP call. And all that will be different when you move to RightNow, and it will be different when you move to NetSuite," L'Her said.
The Salesforce adapter provides a way to establish a connection to Salesforce.com using a point-and-click GUI, which will also be used for future cloud adapters, standardizing the process of establishing new connections between on-premises software and cloud services.
Once the adapter is installed, an administrator can see all the business objects within their Salesforce.com accounts and route any changes within these objects to any other application connected to the SOA Suite.
One common-use case for the adapter, for instance, would be to synchronize customer data from two different business units within an organization, one using Salesforce.com and the other using the Oracle E-Business Suite. Perhaps both units deal with many of the same customers and the company needs to establish a master record for each customer.
Oracle expects that the majority of data exchanges using the adapter will be in real-time, although batch mode processing is also an option. The adapter detects when a change in a database is made in one of the applications and replicates that change to the other application. The Oracle Credential Store Framework manages user account credentials, so sensitive passwords don't need to be sent across the network.
Oracle will release other adapters as it sees demand for them from customers. The company is now working on one for the Oracle RightNow CRM (customer relationship management) software.
Oracle will also release a software development kit to help organizations build their own cloud adapters.