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Enterprise 2.0 Implementation
By Aaron C. Newman, Jeremy Thomas
Published by McGraw-Hill
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Deploying Cisco Wide Area Application Services
By Zach Seils, Joel Christner
Published by Cisco Press
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Company rules influence process improvement
The process improvement teams (PITs) that do meet their missions -- successfully change team, department, or corporate processes -- explicitly or implicitly acknowledge the unwritten rules. Successful PIT members also understand the role that rules play in a process and in pushing through change.
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