U.S. consumers lambasted Dell Inc. for poor customer service in a survey conducted last quarter, sending the world's largest PC vendor into a virtual tie with the rest of the PC market behind the industry-leading efforts of Apple Computer Inc.
I bought the Dell Dimension 4700C 2 years and a half ago, from the very first moment problems came up. Sudenly the computer was broken (3 weeks after I purchased it), I mean it went off without any possibility of doing anything, they repaired without any logical reason written in the receip.
One year and a half later, the problems with the disc drive begin, such like a blue screen appearing everytime y copy something to a disc, and destroying the disc contents completely. They required me to repared by my self with very complicated operations which honestly I had no idea how to do, finaly the disc drive was broken completely, and they accepted to come, pick it up and repair it. This was the first time. It is already 2 years and a half since I bought it and they have came to pick it up and repair it 5 times in total!, asuring me each time that is was going to work well, formating the C drive already 3 times, and the most important thing, making me lose a lot of time, because I need the computer because of my job.
Even you you take care I lost a lot of data everytime they format my computer.
I also studing computer graphi design and I very need the computer, so the delay in my studies means a delay in finding a new job at the time I estimated. This last week they asured me it was going to be the last time and is not working well again, and I have to prepare many things for interviews that I have next week.
by david huarte (not verified) on 7/11/08 at 12:24 pm |reply
Sidekick: The Good News & the Bad News Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
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I bought the Dell Dimension
I bought the Dell Dimension 4700C 2 years and a half ago, from the very first moment problems came up. Sudenly the computer was broken (3 weeks after I purchased it), I mean it went off without any possibility of doing anything, they repaired without any logical reason written in the receip.One year and a half later, the problems with the disc drive begin, such like a blue screen appearing everytime y copy something to a disc, and destroying the disc contents completely. They required me to repared by my self with very complicated operations which honestly I had no idea how to do, finaly the disc drive was broken completely, and they accepted to come, pick it up and repair it. This was the first time. It is already 2 years and a half since I bought it and they have came to pick it up and repair it 5 times in total!, asuring me each time that is was going to work well, formating the C drive already 3 times, and the most important thing, making me lose a lot of time, because I need the computer because of my job.
Even you you take care I lost a lot of data everytime they format my computer.
I also studing computer graphi design and I very need the computer, so the delay in my studies means a delay in finding a new job at the time I estimated. This last week they asured me it was going to be the last time and is not working well again, and I have to prepare many things for interviews that I have next week.