Sage CEO encourages partners to go back to basics
In light of today's economic hardships, Sue Swenson, the president and CEO of Sage North America, is encouraging the channel to "get back to basics" to ensure customers receive "exceptional customer experiences."
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btb - back to basics
well yea.. I agree, we really should not have left the basics to begin with.How can you charge users with 15% of software cost annually for maintenance, and give the reseller a pittance of that amount, and then come with some lame improvement/upgrade to your software.
I've been a reseller for 20 years with the Mas family, and strongly recommend my clients NOT to pay the annual fee. In 7 years they can buy from new, and I get my FULL well deserved commission.
So yea get back to basics, and provide VALUE to your customers and to your users.
btb - back to basics
well yea.. I agree, we really should not have left the basics to begin with.How can you charge users with 15% of software cost annually for maintenance, and give the reseller a pittance of that amount, and then come with some lame improvement/upgrade to your software.
I've been a reseller for 20 years with the Mas family, and strongly recommend my clients NOT to pay the annual fee. In 7 years they can buy from new, and I get my FULL well deserved commission.
So yea get back to basics, and provide VALUE to your customers and to your users.