April 17, 2013, 6:36 PM — Are companies getting a good return on investment when employees use their own mobile devices in the workplace? Turns out, the answer is dramatically different depending on whom you ask.
When Computerworld put the question to an array of IT leaders and mobile device experts, there was a striking dichotomy in their responses.
IT leaders are enthusiastic about their bring-your-own-device policies, and while they can't produce hard ROI numbers, they do say that BYOD saves money and increases productivity. Industry watchers aren't so sure, citing costs related to service plans, support and compliance as often-overlooked concerns.
For many IT managers, the most important benefits of BYOD don't manifest in hard numbers, but rather in warm fuzzies from users who value fulfilling work environments, more seamless integration of their work and home lives, and the feeling that they are appreciated.