CRM/ERP

The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

Customer support organizations were the earliest of adopters for CRM systems. Thanks to call center software and the need to drive cost reductions and faster service turn-around cycles, the customer support organization developed solid business processes, comprehensive measurement and good discipline. But that's all so last-century.

Customer relationship management vendors and industry analysts discuss which CRM trends will continue to gain strength and what new trends IT professionals need to watch.

Would you rather buy expensive technology that gets a lot of buzz or one that gets less buzz but is the technology that makes the sexier approach possible?

Infor has rebranded and revamped its software support offerings in a bid to cement its profile as a potential alternative to rivals like SAP and Oracle.

Salesforce.com customers are sounding off about the fact that an upcoming Analytics Edition of the CRM (customer relationship management) software will have an additional price tag, saying that the functionality it includes should be part of their base subscriptions.

Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms.

SAP plans to roll out support for the ERP module within its flagship Business Suite product family on the HANA in-memory database platform in the fourth quarter of this year, executive board member and technology chief Vishal Sikka said in an interview Wednesday.

Amazon, Cloudera, Hortonworks, IBM, and MapR mix simpler setup of Hadoop clusters with proprietary twists and trade-offs

Given the number of disputes that arise from an ERP implementations --- Lumber Liquidators, CareSource Management Group, Tesco Bank, Whaley Foodservice Repairs, and the City of New York appear on one list among the casualties -- the appeal of fixed-cost contracts seems pretty obvious. Both sides agree on a number, and the threat of eye-popping cost overruns or debilitating schedule slips should be reduced, if not eliminated.

The upcoming release of Windows Server 8 will feature an entirely new file system, called ReFS, that addresses many of the shortcomings of the aging NTFS (New Technology File System) now used across all current Windows editions, the company announced Tuesday in a blog.

SAP has acquired software from Datango that will allow it to add multilingual online help and training materials to enterprise software applications.