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Enterprise software news, solutions, and analysis for IT professionals
  • Why ERP Is Still So Hard

    Posted September 9, 2009 - 3:53 pm

    Steve Berg, VP of IT at Taser International, knows pain and suffering as it relates to ERP -- from vendor selection and licensing negotiations, to implementation and change management, followed by upgrades and integration. And as he and many other IT leaders have come to know, ERP-induced pain can last much, much longer than being Tasered.
  • Bending the back office: Open source CRM and ERP

    Posted June 25, 2009 - 3:41 pm

    Open source "alternatives" from SugarCRM, Openbravo, and Compiere have tapped the power of open source development to make customization easy, but the line between community and commercial is quickly crossed.
  • Salesforce.com: What Your CFO Needs to Know

    Posted June 22, 2009 - 10:51 am

    Whether your finance department is a one-man band or a big organization, they need to understand how SaaS applications (and particularly Salesforce CRM) change a lot of the financial assumptions. What issues do you need to think about? What new decisions will you have to make? How should you measure success? Here are some CFO guidelines for making better decisions.
  • 5 Facts About ERP That You May Not Know

    Posted June 15, 2009 - 2:00 pm

    ERP may be linked with complexity, high cost and 18-month rollouts, but enterprises today have many alternatives to behemoths SAP and Oracle. On-demand and software-as-a-service (SaaS) vendors offer robust ERP product sets, and open-source apps can be bought via Amazon.com's EC2 platform.
  • What Customers Want from ERP Vendors on Software Pricing

    Posted June 15, 2009 - 9:52 am

    "Cost reduction" is, according to a Forrester Research survey of nearly 2,300 IT executives, the single most important goal for 2009. But beyond that, what are technology decision-makers looking to get from their ERP, CRM, BI and supply chain application vendors?
  • Salesforce.com Punch-List for Marketing VPs After Rollout

    Posted June 1, 2009 - 9:42 am

    Your company's CRM system is turned on. Leads are flowing out to the sales team. Now what? Where do marketers need to spend time in the system? What decisions will the marketing team have to make? How should you measure success?
  • 5 'Zero Cost' CRM Strategies

    Posted May 31, 2009 - 8:43 pm

    Conventional wisdom would hold that customer relationship management (CRM) software is one area of the business not to be ignored during tough financial times. But who's got millions to spend on new CRM apps and functionalities? Here are five CRM strategies that companies can undertake now while not breaking the bank.
  • Ignoring your business's browser? That's a mistake

    Posted May 19, 2009 - 1:48 pm

    The new variety of browsers and an increased dependence on browser-based apps change the game for IT
  • CRM on the Cheap: Five Strategies That Really Work

    Posted May 11, 2009 - 1:52 pm

    Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs. Here are some cost containment tactics and strategies that really work.
  • How to Win CFO Friends and Influence Business People

    Posted April 27, 2009 - 10:35 am

    Conventional wisdom and decades' worth of IT project failures and less-than-desirable outcomes tell us that every tech-related investment -- from a massive SAP ERP rollout to a small Salesforce.com SaaS CRM deployment -- comes with some amount of risk.
  • Explaining Salesforce.com to the CEO: Top 5 Payoffs

    Posted April 27, 2009 - 9:59 am

    Like any CRM vendor, Salesforce.com has its share of sales messages that may make for good press, but aren't all that relevant to a CEO. Cloud computing. APIs and infrastructure? Though you need to understand those issues as an IT pro, leave that discussion at the door when you go to see the CEO.
  • 5 Misunderstood Facts About ERP

    Posted April 20, 2009 - 9:48 am

    Think you know everything about ERP? Here are five things to consider:
  • Why Chiquita Chose SaaS Apps from Upstart Workday

    Posted April 13, 2009 - 11:07 am

    Chiquita needed an IT system overhaul and big business-process change. Both Chiquita's HR and IT departments knew what the company needed. "What we were looking for was a global HR system that could truly not just manage a database of employees but actually help us manage employees more effectively from a talent management, performance management and skillset perspective," Singh says. "And, oh yeah, adding payroll would be a 'nice to have' as well."
  • Macs in the Enterprise: ERP

    Posted April 13, 2009 - 10:21 am

    Brian Keare stares at a complex dashboard on his Mac all day long, watching sales and inventory flow in and out of his small company in southern California. "Who would have thought that a finance guy like me would be on a Mac?" says Keare, CFO of Circle of Friends, which sells baby bath products.
  • SMB ERP Projects: Don't Forget the ROI

    Posted April 6, 2009 - 9:56 am

    Determining ROI pre- and post-rollout is key to achieving success with ERP projects, especially for resource-challenged SMBs.
  • Highly anticipated open-source releases coming in '09

    Posted March 31, 2009 - 1:32 pm

    There are plenty of remarkable open-source applications on the way this year. Quite a few projects are quietly (or not so quietly) working on major releases or significant upgrades that they aim to make available sometime during 2009. Here are 25 of the most notable.
  • Salesforce.com's Social Media Smarts Could Help You

    Posted March 30, 2009 - 11:33 am

    At a time when many companies still struggle to manage the rise of social networks and understand what the trend means to their organizations, Salesforce.com has begun tailoring its business software to help people harness the power of social media. During the past year, the company has taken several steps to make its core products work alongside popular consumer applications like Facebook, Google and Twitter.
  • 10 Famous ERP Disasters, Dustups and Disappointments

    Posted March 30, 2009 - 10:45 am

    The world of enterprise applications ( ERP, CRM, BI and supply chain apps) may seem boring to those caught up in the hysteria over Twitter and iPhone applications, but there's plenty of drama to be found: Troubled multimillion-dollar software deals that produce spectacular failures and huge spending nightmares; vendor marketing bravado that breeds cut-throat competition and contempt; and embarrassing and costly lawsuits over botched implementations and intellectual property breaches.
  • Untangling Enterprise Systems for Sudden Change

    Posted March 23, 2009 - 9:32 am

    If your CEO knocks on your door tomorrow morning to tell you that the business is selling off a division next week or acquiring a competitor's assets, he's going to want to know if the IT systems can handle this type of abrupt transaction. Well, can they?
  • Could the recession be good for enterprise software?

    Posted February 19, 2009 - 3:50 pm

    The recession has companies worldwide scrambling to rein in technology costs with desperate vendors responding in turn, offering deep license discounts, providing low-cost financing and proclaiming ever more shrilly that their products in fact save customers money. But there is more than trench warfare going on, according to a range of observers. When the economy turns around, a number of changes, many that benefit users, will have come to the IT industry.
  • Oracle vs. SAP: Who Has the Better ERP Apps Strategy?

    Posted November 17, 2008 - 1:23 pm

    Forrester Research last stacked up the application strategies of ERP heavyweights SAP and Oracle in 2006. At the time, SAP's star, in their opinion, was shining much brighter than Oracle's. Much has changed since then. Now, as 2008 comes to a close, Forrester analysts John Rymer, Paul Hamerman and Ray Wang have done another comprehensive analysis of the fierce competitors' application strategies.
  • What to ask before saying yes to SaaS, cloud computing

    Posted October 30, 2008 - 9:18 am

    In a down economy with slashed IT budgets, when there's no tolerance for 18-month software implementations and the price tags of on-premise software are not falling, SaaS and cloud computing offerings are very attractive indeed.
  • Inside one of SAP's smallest ERP success stories

    Posted September 29, 2008 - 10:25 am

    Artisan Hardwood Floors' purchase of SAP's BusinessOne ERP software in late 2007 wasn't anything that triggered a gushing press release from SAP's PR staff. It most likely didn't hit the radar screens of SAP CEO Henning Kagermann or CEO-in-waiting Leo Apotheker over in Walldorf, Germany. But it's a telling story, nevertheless, that starts with a "de facto" CIO and no IT staff, disparate systems, and almost no customer knowledge of SAP's ERP expertise.
  • CRM+Social Networking: Extending Customer Contact

    Posted September 15, 2008 - 11:08 am

    Get those customers’ profiles and their networks to work for you as their online identities are usually in more than one social network.

    ExecutiveBrief

  • Amid ERP skills shortage, customers look to SaaS choices

    Posted September 11, 2008 - 9:22 pm

    Due to an acute skills shortage in enterprise software circles that's hitting SMBs especially, a new and critical selection criterion has been added to the top of the mix: Availability of resources to help implement the SAP or Oracle software.

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