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Enterprise software news, solutions, and analysis for IT professionals
  • Content Key for IT Support Service

    Posted February 23, 2001 - 3:05 pm

    Start-up Attenza Inc. offers Web-based computer technology tutorials and online support services that can supplement internal help desk services. But can it ever replace them?
  • CRM helps ward off trouble before it starts

    Posted February 23, 2001 - 1:31 pm

    When the news about defective Firestone tires causing fatal accidents hit last summer, rival Michelin North America was able to lean on a customer relationship management system to handle a doubling of calls from concerned customers.
  • Dirty data can jeopardize your CRM

    Posted February 20, 2001 - 2:55 pm

    The current trend in many industries toward data warehousing and data mining has increased the value of good data and the costs of cleaning up databases. That task is anything but trivial, and the costs, which include the direct costs of hiring people and consultants and the indirect costs of missed sales opportunities, are significant.
  • Paperless tigers: Bank finds power in digital files

    Posted February 20, 2001 - 2:22 pm

    When Wells Fargo Education Financial Services banished paper, loan sales jumped. And now customers are turning to Wells Fargo for other banking needs.
  • A lesson in customer relationship management

    Posted February 16, 2001 - 10:44 am

    I recently had the opportunity to sit in on a customer relationship management brainstorming session, and I must say it was quite an eye-opener. Every business professional should participate in such a session, if for no other reason than to become more customer-focused.
  • Enterprise services meet the Web

    Posted February 15, 2001 - 9:47 am

    THANKS TO THE convergence of favorable market conditions and astute technological advances, the year 2000, which doomsayers had marked as catastrophic, actually saw the introduction of many top-notch enterprise solutions. These tools and services will greatly impact the way enterprises do business in the new millennium.
  • Making good impressions

    Posted February 13, 2001 - 10:51 am

    Serving up advertisements on Web sites is a much harder task than you might at first think. The problem is not just how to show ads, but how to show the right ads to the right visitors at the right time and track the results.
  • Blessing the call center to enterprise union

    Posted February 12, 2001 - 1:41 pm

    MOST GOOD businesspeople realize that there's often no substitute for old-fashioned person-to-person contact. Analysts and vendors agree that as enterprises seek to offer customers an even wider array of service options while also collecting critical customer data, a key ingredient to success will be the integration of call centers with the rest of enterprise operations wherever possible.
  • Dinner@Eight

    Posted February 9, 2001 - 11:41 am

    The New the Hot the Unexpected
  • Automating internal workflow drives good e-business

    Posted February 7, 2001 - 2:40 pm

    E-MARKETPLACES and supply-chain automation undoubtedly have captured the attention of businesses the world over. But before companies can successfully engage in collaborative e-commerce, they first must tackle the challenge of automating their own internal workflow processes.
  • Restoration Hard(and soft)ware

    Posted January 8, 2001 - 3:25 pm

    How two brand names from generations past, TWA and Allstate, are using IT initiatives to renovate their businesses.
  • National security issues hamper customer care

    Posted January 8, 2001 - 2:40 pm

    Israel Aircraft Industries Ltd. is Israel's largest company, and its IT operations must support the company as it seeks to develop products and services that will appeal to organizations outside its nation's borders. But with security underpinning everything the company does, there are plenty of challenges.
  • Enterprise Rent-A-Car's pick-up artists

    Posted January 8, 2001 - 2:15 pm

    During rush hour along the bustling traffic corridors around most major cities, fender benders are an all-too-common sight. As police officers reroute traffic around the smashed cars, you can often spot the two vexed drivers with cell phones jammed against their ears, reviewing their benefits and coverage with auto insurance companies.
  • A Room with a View

    Posted December 28, 2000 - 1:55 pm

    The New the Hot the Unexpected
  • CRM

    Posted December 21, 2000 - 3:52 pm

    Beneath the hype of hot technologies.
  • Exercises help future planning

    Posted December 12, 2000 - 2:14 pm

    uncertainty.

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