Enterprise Software

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Enterprise Resource Planning Systems Drive Cost Reduction and Efficiency in Finance and Accounting Operations

Posted October 2, 2013 - 5:00 pm

Benchmarking data shows that Finance organizations that have adopted ERPs experienced as much as 300% material improvements in efficiency, and as much as 65% reduction in costs associated with performing Finance and Accounting operations.
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Maximizing Enterprise Resource Planning ROI: A Guide for Midsize Companies

Posted October 2, 2013 - 5:00 pm

In this paper, we highlight the common reasons why midsize companies often do not realize significant ROI with their ERP system implementations and suggest solutions for getting the most value from their applications.
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Microsoft Dynamics AX Solutions from IBM: Powerful, Agile and Simple Enterprise Resource Planning

Posted October 2, 2013 - 5:00 pm

IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to work effectively, manage change, and compete globally.
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White Paper

The Competitive Edge: Powerful Application Solutions for CRM & ERP

Posted October 2, 2013 - 5:00 pm

This white paper examines how you can get the most from CRM and ERP, find the best system for your business and how IBM can help.
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IBM WebSphere Cast Iron Cloud integration: Integrate Microsoft Dynamics in Days

Posted October 2, 2013 - 5:00 pm

IBM WebSphere Cast Iron Cloud integration is a low-cost, plug-and-play solution that enables system-to-system and B2B communication with no coding.
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White Paper

More than "Just CRM" : 4 Keys to Optimizing Long-Term Loyalty and Revenue

Posted October 2, 2013 - 2:45 pm

Today, implementing a customer relationship management (CRM) application may not be enough to remain competitive. To gain market share and grow revenue, many companies complement a CRM application with other technologies...
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The Top 10 Secrets to Using Data Mining to Succeed at CRM: Discover Proven Strategies and Best Practices

Posted October 2, 2013 - 2:45 pm

This white paper addresses how data mining is used to get more value from CRM systems -- particularly focused on application of predictive analytics to the customer lifecycle (acquire, grow, retain.)
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White Paper

Gaining and Executing a Smarter Understanding of Customers

Posted October 2, 2013 - 2:45 pm

This article discusses the urgent need for firms to successfully engage with customers, including handling issues such as social media and mobility, and at accomplishing this goal with smarter IBM collaboration and CRM solutions.
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White Paper

10 Ways to Build Better CRM Processes

Posted October 2, 2013 - 2:45 pm

When implemented properly, CRM and ERP can enable better sales, more efficient marketing, and drive both top line and bottom line revenue growth. Read this ITMJ and discover how IT and business management can work together to realize ROI.
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Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations

Posted October 2, 2013 - 2:45 pm

Organizations that adopt customer analytics can provide a higher level of service and build strong customer relationships. Learn how in this newsletter, featuring new research from Gartner.
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Enterprise mobility management: Embracing BYOD through secure app and data delivery

Posted September 17, 2013 - 3:30 pm

The transformation of computing through mobility, consumerization, bring-your-own device (BYOD) and flex-work offers powerful benefits for today's organizations but it poses significant challenges for IT
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White Paper

How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

Posted September 9, 2013 - 12:45 am

This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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Service and Support as a Strategic Imperative

Posted September 9, 2013 - 12:45 am

Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition.
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Measuring Customer Satisfaction with Support Services

Posted September 9, 2013 - 12:45 am

This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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Five Tips for Improving Customer Experience - Starting with the Support Desk

Posted September 9, 2013 - 12:45 am

This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. Learn More.
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White Paper

The Rising Financial Impact of Customer Service

Posted September 9, 2013 - 12:45 am

This document will highlight the financial link between better customer service and increased company profitability. Learn More.
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White Paper

Is Your Contact Center Listening?

Posted July 22, 2013 - 5:15 pm

Customers value instant contact and instant response. Is your contact center ready? Whether you are building, upgrading or migrating a contact center, the advice here will help you to ensure that your contact center is equipped
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White Paper

Contact Center Technologies

Posted July 22, 2013 - 3:45 pm

Implementing the right customer contact center tools can boost customer satisfaction and drive down costs. This guide highlights the technologies that are transforming the interaction agents are having with customers.
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Customer Relationship Management: Improving customer interactions with this powerful technology

Posted July 15, 2013 - 1:30 pm

As we move further into an era when the manipulation and assessment of data and consumer information represents a primary competitive advantage, having a strategic plan for customer relationship management (CRM) is essential.
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White Paper

The Top 10 Secrets to Using Data Mining to Succeed at CRM: Discover Proven Strategies and Best Practices

Posted July 11, 2013 - 11:45 am

This white paper addresses how data mining is used to get more value from CRM systems -- particularly focused on application of predictive analytics to the customer lifecycle (acquire, grow, retain.)
- Quick Read
White Paper

Gartner: Cognos Express: A step-by-step approach to successful Business Intelligence.

Posted July 10, 2013 - 2:30 pm

Organizations that have the most success with BI typically approach it incrementally. Discover a step-by-step strategy for success in this newsletter featuring research from Gartner.
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White Paper

Next-Generation Customer Experience Management

Posted July 10, 2013 - 1:00 pm

This Aberdeen Analyst Insight provides an overview of the top factors driving 2013 customer experience management (CEM / CXM) programs.
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White Paper

Gaining and Executing a Smarter Understanding of Customers

Posted July 10, 2013 - 1:00 pm

This article discusses the urgent need for firms to successfully engage with customers, including handling issues such as social media and mobility, and at accomplishing this goal with smarter IBM collaboration and CRM solutions.
- Quick Read
White Paper

A Smarter Approach to CRM: An IBM Perspective

Posted July 10, 2013 - 11:30 am

Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms.
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White Paper

More than "Just CRM" : 4 Keys to Optimizing Long-Term Loyalty and Revenue

Posted July 10, 2013 - 11:30 am

Today, implementing a customer relationship management (CRM) application may not be enough to remain competitive. To gain market share and grow revenue, many companies complement a CRM application with other technologies...
- Quick Read

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Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations

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10 Ways to Build Better CRM Processes

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Gaining and Executing a Smarter Understanding of Customers

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