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Enterprise software news, solutions, and analysis for IT professionals

Rent.com may add chatbots to its CRM mix

Posted September 26, 2012 - 6:18 am

Alain Avakian, the Rent.com CTO, points to Siri when he talks about his own interest in virtual chat technology and its potential to augment customer service at his business.
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SAP bundles analytic apps with IQ database

Posted September 24, 2012 - 10:39 am

SAP on Monday announced a new family of products that marry its Business Objects BI (business intelligence) software with the Sybase IQ analytic database and include specialized business content for use by various industries.
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Salesforce.com links up with Facebook for targeted ad delivery

Posted September 21, 2012 - 11:03 am

Salesforce.com customers interested in using the vendor's emerging family of marketing software could benefit from a new partnership it has formed with Facebook for targeted ad delivery.
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Salesforce.com's Benioff invites customers to join 'social revolution'

Posted September 19, 2012 - 4:12 pm

Salesforce.com CEO Marc Benioff on Wednesday doubled down on the company's embrace of social networking software, urging customers, partners and prospects to join him in a "social revolution," during a keynote address at the Dreamforce conference in San Francisco that was webcast.
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White Paper

Cost Justification for Cloud CRM

Posted September 19, 2012 - 1:00 pm

Salespeople spend up to 40% of their time on non-sales activities. Learn how cloud-based CRM gives sales and marketing a way to keep better track of customer accounts, make improvements in anticipating customer needs and eliminate irrelevant communications all in a secure and cost-effective model.
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CRM projects done right mean business process changes

Posted September 13, 2012 - 1:29 pm

Like most enterprise applications, CRM systems mean tighter business processes. Unlike most enterprise apps, however, CRM users typically aren't ready this for this. Here's a look at what needs to be fixed before you should really start a CRM project.
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Epicor acquires specialized midmarket ERP vendor Solarsoft

Posted September 13, 2012 - 10:54 am

Epicor has acquired ERP (enterprise resource planning) software vendor Solarsoft Business Systems from investment firm Marin Equity Partners in a bid to increase its presence in a number of vertical industries, the companies announced Thursday. Terms of the deal, which is expected to be completed in 45 days, were not disclosed.
- Quick Read
Zendesk unveils revamped online help-desk software

Posted September 12, 2012 - 11:22 am

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com's Desk.com and Freshdesk.
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Oracle sues ex-partner on similar grounds as SAP, TomorrowNow, Rimini Street

Posted September 10, 2012 - 2:39 pm

Oracle has sued former partner CedarCrestone on grounds it has been providing third-party support for Oracle's software in an illegal fashion, a move that echoes previous actions Oracle took against former SAP subsidiary TomorrowNow and Rimini Street.
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Startup says its CRM app can help users get more out of Salesforce.com

Posted September 10, 2012 - 10:02 am

A startup called DoubleDutch contends that despite Salesforce.com's massive growth, the people who use the software don't actually interact with it enough.
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Epicor goes upmarket with cloud ERP, targets SAP, NetSuite

Posted September 10, 2012 - 8:03 am

Epicor is ready to make a bigger play in cloud-based ERP (enterprise resource planning) software, with its offering now available to midsized manufacturers, the company announced Monday.
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Oracle wins partial victory in school's software project lawsuit

Posted September 5, 2012 - 12:02 pm

A judge has tossed out some of the claims brought against Oracle by Montclair State University in New Jersey over an allegedly failed ERP (enterprise resource planning) software project.
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Oracle appeals $306 million settlement in TomorrowNow lawsuit against SAP

Posted September 4, 2012 - 1:04 am

Oracle is appealing a US$306 million settlement in the TomorrowNow corporate-theft case against German competitor SAP, according to court documents.
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Twitter to certify third-party apps for businesses

Posted August 30, 2012 - 5:17 pm

On the heels of controversial changes to its developer platform, Twitter is debuting a certification program for third-party business applications that the company deems particularly good and useful.
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Email-to-CRM contact connection easier said than done

Posted August 30, 2012 - 11:19 am

People are the starting point for managing relationships. In your CRM, they're stored as leads and contacts. In your email client, it's the address book. It takes a lot more than fate to bring them together.
- Quick Read
Salesforce.com's next release to feature Chatter updates, new third-party app integration tools

Posted August 29, 2012 - 4:14 pm

Salesforce.com has revealed details of what's coming in its next major product update, Winter '13, in a set of release notes recently posted on its website.
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New SAP software gives customers '360-degree' insight into IT environments

Posted August 29, 2012 - 12:09 pm

SAP customers now have an additional tool to manage their technology landscapes in the form of SAP IT Infrastructure Management, which was announced as generally available on Wednesday.
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Death of ERP as we know it

Posted August 29, 2012 - 11:26 am

ERP systems are used throughout most large enterprises, with SAP and Oracle accounting for 80% or more of the installed based in regulated sectors such as pharma and energy. But these same systems, with their million development budgets and long learning curves, have been singularly unsuccessful in smaller enterprises.
- Quick Read
The Grill: Ramon Baez on outsourcing challenges at Kimberly-Clark.

Posted August 27, 2012 - 3:16 pm

Ramon Baez, who was recently named global CIO at HP, reflects on five years' of successes and challenges in his previous role as CIO at Kimberly-Clark.
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ERP vendor Deltek going private in $1.1 billion deal

Posted August 27, 2012 - 11:48 am

ERP software vendor Deltek is being purchased by private equity firm Thoma Bravo in a US$1.1 billion deal, the companies announced Monday. The acquisition is expected to close in the fourth quarter.
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Salesforce.com future includes a marketing cloud, deeper Workday links and more HTML5

Posted August 24, 2012 - 12:09 pm

Salesforce.com's annual Dreamforce event is coming up in just a few weeks, but during Thursday's second-quarter earnings call, CEO Marc Benioff couldn't help but share some of the big announcements the cloud software vendor has planned for the show.
- Quick Read
Oracle software glitch mars semester's start for university, students

Posted August 23, 2012 - 3:46 pm

The first week of class at Washington State University has been a tumultuous one for students and parents who depend on financial aid, due to a software glitch in a recently installed Oracle PeopleSoft system.
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Zoho tightens integration between CRM and support apps

Posted August 21, 2012 - 12:34 pm

Zoho has deepened the integration between its CRM (customer relationship management) and customer support cloud applications to simplify account management.
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Workday adds time-tracking module to cloud HCM software

Posted August 21, 2012 - 12:25 pm

Workday is expanding its cloud-based human resources and financial applications' footprint with a new employee time-tracking module, the company announced Tuesday.
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SAP sues insurer over Waste Management lawsuit settlement

Posted August 20, 2012 - 4:25 pm

SAP is suing insurer Swiss Re International, claiming that the company has refused to pay its share of an US$80 million settlement with Waste Management, which had brought suit against SAP in 2008 over a troubled software project.
- Quick Read

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