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Enterprise software news, solutions, and analysis for IT professionals
  • Microsoft scales up CRM to thwart Salesforce.com, Oracle

    Posted February 16, 2011 - 1:15 pm

    Microsoft announced the availability Wednesday of Dynamics CRM 2011, the on-premises and partner-hosted version of its CRM (customer relationship management) software.
  • Cloud-based CRM: Beware bad data and silly object models

    Posted February 8, 2011 - 5:57 pm

    Over the course of too many years, I've said that you can't make a user interface that's too easy for users. But cloud-based software vendors have essentially done just that. System setup is now deceptively simple, and too many sales pitches tell stories of how users can set up a cloud-based system themselves.
  • IBM's LotusLive tied into SugarCRM, Ariba

    Posted January 27, 2011 - 1:45 pm

    IBM's LotusLive on-demand collaboration suite is getting a boost via integration with SugarCRM and Ariba's Discovery Service supplier database, the companies announced Thursday.
  • TomorrowNow litigation drags SAP Q4 profits down

    Posted January 26, 2011 - 4:31 am

    SAP saw revenue rise 27 percent in the fourth quarter but profits dropped by more than a third due to increased provisions linked to litigation with Oracle related to its former TomorrowNow unit, the company said Wednesday.
  • RightNow acquires natural language search company

    Posted January 18, 2011 - 7:46 pm

    CRM vendor RightNow to acquire Q-Go for $34 million
  • SAP reorganizes and shuffles its senior execs

    Posted January 18, 2011 - 11:37 am

    SAP has announced a significant rejig of its senior directors to accompany a restructuring of its Global Field Organisation – the ERP giants' sales and services structure.
  • Microsoft turns up the heat on Salesforce.com, Oracle

    Posted January 17, 2011 - 1:15 pm

    Microsoft announced Monday that its CRM Online software is now available in 40 markets around the world, bringing it in closer competition with Salesforce.com and Oracle's CRM on Demand.
  • Pharma CRM moves to the cloud and doesn't look back

    Posted January 10, 2011 - 1:28 pm

    Each year IDC Health Insights publishes its top ten predictions for the coming year. One of this year's predictions looks at CRM in the pharmaceutical industry, and discusses its authoritative move to the cloud.
  • Salesforce.com buys Dimdim

    Posted January 7, 2011 - 11:14 am

    Salesforce.com announced Thursday it has purchased Web conferencing software vendor Dimdim for US$31 million, and plans to use the company's technology to augment its Chatter enterprise collaboration platform.
  • What you missed: The health care industry faces its risky ERP moment

    Posted December 31, 2010 - 11:05 am

    Like ERP, the deployment of electronic health records and systems depends on more than the software itself. Good applications may perform poorly if not carefully customized and integrated. Consider the well-publicized debacle suffered by San Francisco when it deployed an electronic medical records system called Avatar, designed to streamline billing for state-supported behavioral health programs
  • Do you need a cloud CRM platform or cloud CRM product?

    Posted December 21, 2010 - 6:43 pm

    The best CRM applications are really toolkits in disguise. When do you need to be focusing on buying "just an app," and when do you need to focus on the toolkit and platform?
  • Enterprise 2.0 and social media coming to ERP

    Posted December 20, 2010 - 5:50 pm

    There is a movement taking place in the IT industry that is really driven by major consumer technology vendors including Apple, Google and Facebook. What these three companies do is really starting to set the tone for what people expect from a software application. The expectations of a software application may have historically centered around its ability to solve business problems or to enable specific types of transactions or management processes. Today, the software application is expected to let users communicate and interact with each other the way that they can on Facebook. Organic and guided search as found on Google is also expected, as is the intuitive usability of the iPad.
  • South Australia makes moves to public Cloud

    Posted December 20, 2010 - 11:19 am

    South Australian government agencies are in continuing talks with private and public Cloud providers, with the Office of the Chief Information Officer looking specifically at whole-of-government Web-based collaboration tools.
  • Using ERP to increase sales

    Posted December 17, 2010 - 3:18 pm

    How Mattress Giant used its ERP system to triple its in-store sales.
  • Salesforce rewards workers for using Chatter

    Posted December 9, 2010 - 8:45 pm

    Salesforce.com has developed an analytics tool to monitor employees' use of the Chatter social-networking platform so that it can offer additional compensation to workers who make valuable contributions, Salesforce Chairman and CEO Marc Benioff said Thursday.
  • Zoho ties Quickbooks, telephony to its CRM

    Posted December 9, 2010 - 4:31 pm

    Online applications vendor Zoho is continuing to bring its CRM (customer relationship management) software up to par with longer-established offerings, announcing this week that it has completed integrations with QuickBooks and a number of telephony systems.
  • Tibco acquires CRM vendor Loyalty Lab

    Posted December 8, 2010 - 4:45 pm

    Middleware vendor Tibco is stepping toward the world of business applications, announcing Wednesday it has acquired CRM (customer relationship management) provider Loyalty Lab for US$23 million.
  • Salesforce aims to be one-stop shop for cloud development

    Posted December 8, 2010 - 3:00 pm

    Salesforce.com's announcement Wednesday of plans to buy Heroku, as well as a rebranding of its array of services, makes it clear the vendor wants to be a one-stop shop for developing applications in the cloud.
  • Salesforce.com buys Ruby cloud-app platform Heroku

    Posted December 8, 2010 - 10:43 am

    Salesforce.com said on Wednesday it will acquire Heroku, a company that specializes in hosting applications based on the Ruby programming language, for US$212 million.
  • Salesforce.com unveils Database.com

    Posted December 7, 2010 - 9:45 am

    Salesforce.com is getting into the cloud database business with a new on-demand service, Database.com, set to be announced Tuesday at the Dreamforce conference in San Francisco.
  • Salesforce.com at turning point as Dreamforce begins

    Posted December 6, 2010 - 5:45 pm

    Salesforce.com enters this year's Dreamforce conference riding a wave of rapid growth and increasing technological breadth, but much work remains ahead of it, analysts say.
  • CRM: Four dirty little secrets of marketing automation

    Posted December 1, 2010 - 5:53 pm

    In the heat of a sales cycle, marketing automation vendors tell you all the great news about how their systems will increase conversion rates, improve sales effectiveness, and save time. When used properly, marketing automation systems do all that. What the sales reps don't tell you is...
  • Salesforce.com gets Amazon cloud replication tool

    Posted December 1, 2010 - 10:43 am

    Salesforce.com customers will be able to more easily mirror their data in real time to Amazon's Elastic Compute Cloud with a new service announced Wednesday by data-integration vendor Jitterbit.
  • 11 hot ERP topics for 2011

    Posted November 30, 2010 - 6:32 pm

    From courtroom trials to executive shake-ups, 2010 was quite a year for the ERP marketplace. But 2011 has even more drama in store: Here's our analysis of the key problems, players and products.
  • Startup offers 'virtual private SaaS' for Salesforce.com

    Posted November 30, 2010 - 1:45 pm

    Startup Navajo Systems is targeting Salesforce.com customers who face regulatory hurdles involving data privacy and cloud computing with a new service it calls Virtual Private SaaS (software as a service).
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