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Enterprise software news, solutions, and analysis for IT professionals
  • ERP Sticker Shock: Maintenance, Upgrades, Customizations

    Posted September 23, 2010 - 9:53 pm

    Two new studies demonstrate why many companies are suffering from "buyer's remorse" after spending millions on traditional ERP rollouts.
  • CRM: Playing the Percentages Correctly

    Posted September 20, 2010 - 12:58 pm

    In nearly every CRM system, Opportunities have percentages that correspond to the Sales Stages. Here's why they're almost always wrong -- and what you can do to make them less misleading to management.
  • Oracle plans Q1 2011 release for Fusion Apps

    Posted September 19, 2010 - 11:30 pm

    The first release of Oracle's long-awaited, next-generation Fusion Applications will be generally available in the first quarter of 2011, CEO Larry Ellison said during a keynote address at the OpenWorld conference in San Francisco on Sunday.
  • CRM Records: Now Who's the Dummy?

    Posted September 13, 2010 - 8:49 pm

    By their very nature, CRM systems tend to have a higher proportion of manually-entered data than any other enterprise software. And much of the data that comes into the system from integrations and imports are dirty. So data hygiene is a tough job in almost any CRM system. But CRM systems actually have legitimate reasons to use dummy values in records.
  • Salesforce.com readies native mobile Chatter apps

    Posted September 8, 2010 - 10:58 am

    Salesforce.com is working on a series of native mobile applications for its Chatter collaboration software, the company announced Wednesday. Supported platforms include Apple's iPhone, iPad and iPod Touch, Google Android and Reseach in Motion's BlackBerry.
  • Mobile CRM app helps construction firm diversify its business

    Posted September 1, 2010 - 8:48 pm

    VCC, a nationwide retail construction company, finds that giving project managers smartphone access to customer data is a big boost in attracting new business.
  • Salesforce.com rolls out contact-data service

    Posted September 1, 2010 - 11:45 am

    Salesforce.com rolled out a new service on Wednesday that integrates business-contact information with its own CRM (customer relationship management) application and Chatter collaboration software.
  • CRM: What to Consider When Choosing a System

    Posted September 1, 2010 - 11:05 am

    SaaS-based CRM applications may cost less, but on-premise software is more easily integrated with other enterprise systems
  • Third-Party Software Maintenance: 5 Things to Know

    Posted August 31, 2010 - 12:30 pm

    Big savings are promised, but are there trade-offs to bypassing vendor support in lieu of third-party support providers like Rimini Street?
  • The Two Most Meaningful CRM Reports

    Posted August 27, 2010 - 2:23 pm

    CRM systems are where the richest data about customer relationships is supposed to live, and most CRM systems provide a report-writing system as well as dozens of canned reports. As I wrote last week, reports immediately expose data quality problems and some of them can provide dangerous misinformation.
  • The best open source applications

    Posted August 26, 2010 - 9:00 am

    InfoWorld's Test Center picks the top open source applications of 2010
  • The Two Most Dangerous CRM Reports

    Posted August 24, 2010 - 3:17 pm

    CRM systems are where the data about customer relationships are supposed to live, and they typically provide a report-writing system as well as dozens of canned reports. But reports are incredibly vulnerable to GIGO, and they immediately expose data quality problems. Let's look at issues that limit the validity and credibility of any reports in your CRM system.
  • Is ERP Ready for Corporate Social Responsibility?

    Posted August 20, 2010 - 11:51 am

    We are entering an era where corporate social responsibility (CSR) is of central concern to executives of almost every enterprise. With the publication of ISO 26000, a standard for CSR based on the UN Global Compact, executives now have a reliable blueprint for action. But to what extent is enterprise technology up to the task of documenting CSR initiatives?
  • BusinessMan ERP and CRM system updated to version 2

    Posted August 9, 2010 - 4:19 pm

    Computech IT Services has updated BusinessMan Software, its comprehensive, modular enterprise resource planning (ERP) system with customer relationship management (CRM) abilities. Version 2 of the business-management application brings along a number of new and enhanced features for managing inventory and resources.
  • Speech recognition systems must get smarter, professor says

    Posted August 5, 2010 - 5:00 pm

    An academic shows the direction in which natural language processing systems should head.
  • Social sources with CRM can be useful sales tool: Ovum

    Posted August 3, 2010 - 3:13 pm

    Using social search and analytics can help account managers and sales executives find the information they need which they cannot find from other CRM platforms.
  • How to Improve Your CRM Lead Tracking

    Posted August 3, 2010 - 1:58 pm

    In almost any CRM system, there's a field in the leads object that indicates the source of the lead. In most systems, that lead source field is carried along as the lead is converted to a contact and an opportunity. Clean — simple — and wrong.
  • SAP warms to open source

    Posted July 30, 2010 - 4:01 pm

    SAP catches up with rival Oracle on the open source software front
  • CRM's evolution to be showcased at NY event

    Posted July 30, 2010 - 3:16 pm

    CRM (customer relationship management) users, vendors, analysts and consultants are set to gather in New York next week for the CRM Evolution conference, which will feature discussions on how technologies and economic forces are changing the software segment.
  • CRM prominent on Google Apps marketplace

    Posted July 28, 2010 - 11:46 am

    CRM (customer relationship management) software has established a significant foothold on Google's Apps Marketplace since its launch in March, according to an official blog post this week.
  • How to Set CRM Priorities: Two Proven Methods

    Posted July 26, 2010 - 5:04 pm

    Priorities are so clearly part of rational project management. But they also fall victim to emotional and political pressures, so priorities jump around all too often. This is particularly true with CRM projects, thanks to the right-brained types in sales and marketing, and the frequent reorgs and marketplace shifts that really do change what's important. While the rapid, incremental deliveries from Agile's scrum teams certainly help accommodate rapid change, it's a good idea to have some tools to make the priority list more stable in the first place. Given that the No. 1 cause of scope creep is a weak or erratic prioritization mechanism, getting this process right will pay dividends throughout all phases of your CRM implementation.
  • How An ERP System Can Help Manage Your Company's Energy Use

    Posted July 21, 2010 - 2:37 pm

    ERP data provides the key to cutting energy consumption and reducing carbon emissions for the City of Palo Alto
  • Expand Your CRM System: 3 Paths to More Power

    Posted July 20, 2010 - 3:01 pm

    Going beyond the configurations and formula/workflow items that your system administrators should always be doing, there are three main paths toward expanded CRM functionality:
  • How savvy firms monitor customers' online chatter

    Posted July 13, 2010 - 3:56 pm

    People react to the Publishers Clearing House sweepstakes in one of three ways: Some hope that the next knock on the door will be a member of the company's Prize Patrol carrying a giant check; some think the whole thing is a joke; and others exploit its brand for scams.
  • SAP and Ernie Els: Big ERP and Golf's Big Easy

    Posted July 13, 2010 - 1:50 pm

    What do golf and ERP have in common? Pro golfer Ernie Els, also known as "The Big Easy," sports the SAP logo in competition around the world. In this Q&A, he discusses unusual questions from fans--and whether he might inspire a new SAP marketing slogan.

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