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  • Marketing Automation: Unique Kid on the CRM Block

    Posted September 28, 2009 - 5:03 pm

    You'd think that "marketing automation," like "sales automation," would be part of a CRM system. In theory, sure. But in practice, you need to know how these systems fit together and how they don't.
  • SAP offers 'free' CRM for ERP buyers

    Posted September 25, 2009 - 5:10 pm

    SAP said this week that midsize companies that purchase the Business All-in-One suite or SAP ERP will also receive its CRM (customer relationship management) application.
  • Microsoft buys software to bolster its core ERP product

    Posted September 22, 2009 - 11:10 am

  • Too Many Cooks Spoil the CRM System

    Posted September 21, 2009 - 9:49 pm

    Unlike most enterprise applications, CRM systems have users who want to be administrators. Danger lies ahead! Here's advice on how and why to just say no to admin rights.
  • The Problem with Mature ERP Systems

    Posted September 18, 2009 - 11:01 pm

    ERP systems tend to outlast the IT professionals who implement them, causing headaches for the CIOs who are subsequently brought it to integrate and upgrade them -- and manage the business side's changing expectations.
  • Why ERP Is Still So Hard

    Posted September 9, 2009 - 3:53 pm

    Steve Berg, VP of IT at Taser International, knows pain and suffering as it relates to ERP -- from vendor selection and licensing negotiations, to implementation and change management, followed by upgrades and integration. And as he and many other IT leaders have come to know, ERP-induced pain can last much, much longer than being Tasered.
  • Salesforce.com renews push into customer service

    Posted September 9, 2009 - 12:10 am

    Salesforce.com on Wednesday will make a series of announcements regarding its Service Cloud customer-service applications, which are a major part of the on-demand CRM (customer relationship management) vendor's long-term growth plans.
  • Salesforce.com sets sights on the smallest businesses

    Posted September 2, 2009 - 12:11 am

    On-demand CRM (customer relationship management) vendor Salesforce.com on Tuesday will announce Contact Manager Edition, an application aimed at companies with just one or two employees.
  • Salesforce.com rolls out VAR program for Force.com

    Posted August 26, 2009 - 12:09 am

    Salesforce.com on Wednesday announced a VAR (value added reseller) program for its Force.com development platform, in a bid to spur wider adoption of the on-demand CRM (customer relationship management) vendor's homegrown technology.
  • Appirio aims new SaaS app at large services businesses

    Posted August 25, 2009 - 10:43 am

    Appirio, a company known for helping companies adopt cloud-based software, is launching a SaaS (software as a service) application for large services providers.
  • No to SQL? Anti-database movement gains steam

    Posted July 2, 2009 - 10:00 am

    The meet-up in San Francisco last month had a whiff of revolution about it, like a latter-day techie version of the American Patriots planning the Boston Tea Party.
  • Microsoft extends Dynamics service pack support

    Posted June 25, 2009 - 4:46 pm

    Microsoft Dynamics ERP and CRM users now have more flexibility in deploying the vendor's service pack updates, which are periodically released to address bug fixes and make feature improvements.
  • Bending the back office: Open source CRM and ERP

    Posted June 25, 2009 - 3:41 pm

    Open source "alternatives" from SugarCRM, Openbravo, and Compiere have tapped the power of open source development to make customization easy, but the line between community and commercial is quickly crossed.
  • SAP CTO on Innovation And Cloud Computing

    Posted June 22, 2009 - 11:47 am

    As the CTO of SAP, Vishal Sikka's job is to figure out what SAP's future applications will look, feel and act like for its customers. He does that by experimenting with untested, emerging technologies; innovating with his team and co-innovating with customers and partners; and developing new ways to think about enterprise architecture and governance mechanisms.
  • Salesforce.com: What Your CFO Needs to Know

    Posted June 22, 2009 - 10:51 am

    Whether your finance department is a one-man band or a big organization, they need to understand how SaaS applications (and particularly Salesforce CRM) change a lot of the financial assumptions. What issues do you need to think about? What new decisions will you have to make? How should you measure success? Here are some CFO guidelines for making better decisions.
  • NetBooks pushes revamped small-business app suite

    Posted June 16, 2009 - 9:18 pm

    Startup NetBooks is making a second run at the nation's millions of small-business users with a new company name and revamped on-demand suite.
  • Infor rolls out interest-free financing for ERP

    Posted June 16, 2009 - 3:57 pm

    Infor on Tuesday announced a new financing program that will allow users to make interest-free monthly payments on new purchases.
  • 5 Facts About ERP That You May Not Know

    Posted June 15, 2009 - 2:00 pm

    ERP may be linked with complexity, high cost and 18-month rollouts, but enterprises today have many alternatives to behemoths SAP and Oracle. On-demand and software-as-a-service (SaaS) vendors offer robust ERP product sets, and open-source apps can be bought via Amazon.com's EC2 platform.
  • What Customers Want from ERP Vendors on Software Pricing

    Posted June 15, 2009 - 9:52 am

    "Cost reduction" is, according to a Forrester Research survey of nearly 2,300 IT executives, the single most important goal for 2009. But beyond that, what are technology decision-makers looking to get from their ERP, CRM, BI and supply chain application vendors?
  • Salesforce.com offering no-charge access to Force.com

    Posted June 15, 2009 - 9:40 am

    Salesforce.com is hoping to drive more interest from corporate developers and ISVs in its Force.com development platform by offering limited, no-cost access, the on-demand CRM (customer relationship management) vendor announced Monday.
  • Infor to buy SoftBrands for $80 million

    Posted June 12, 2009 - 2:22 pm

    ERP vendor Infor and its investor, Golden Gate Capital, have formed a holding company to buy SoftBrands in a $80 million deal that will further expand Infor's sprawling, acquisition-driven portfolio.
  • SAP in SaaS U-turn

    Posted June 11, 2009 - 12:07 pm

    In a major U-turn, SAP is expanding its "Large Enterprise on Demand" offering, to allow end user organizations to integrate SAP's online offerings with their core, on-premises or hosted ERP platforms.
  • NetSuite financial planning module integrates partner app

    Posted June 10, 2009 - 1:30 pm

    On-demand ERP (enterprise resource planning) vendor NetSuite on Wednesday announced a new financial planning module that customers can use to perform budgeting, forecasting, reporting and "what-if" analyses.
  • Consultant: Oracle holding firm on license discounts

    Posted June 9, 2009 - 4:42 pm

    Despite the global recession, Oracle didn't offer steeper discounts than usual during the final rush of contract talks leading up to the end of its fiscal year on May 31, according to a consultant who advises companies on Oracle negotiations.
  • Salesforce Rollout: What Customer Support Must Know

    Posted June 8, 2009 - 10:30 am

    Customer support VPs may have to manage a range of customer-facing functions such as order-taking, shipment expediting, installation and field service appointments, as well as technical or warranty support. Each of these functions should have direct access to the Salesforce.com system, but the specific information needed (and transactions performed) are quite different across these CS roles. Here are some customer support executive guidelines for the first few months of system usage.
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