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  • Customization to drive next Salesforce release

    Posted September 6, 2006 - 2:18 pm

    Salesforce.com Inc. is starting to provide some details about the next version of its hosted CRM (customer relationship management) software, including the product's primary focus, which will be customization.
  • Hosted apps rivals duel over search marketing

    Posted August 22, 2006 - 3:23 pm

    Rival hosted application providers NetSuite Inc. and Salesforce.com Inc. compete tooth and nail, so it's no surprise that both of them have announced tools to track and manage search engine marketing campaigns almost simultaneously.
  • SugarCRM readies Sugar 4.5 for mid-August

    Posted July 26, 2006 - 12:08 pm

    SugarCRM Inc. said Wednesday it plans to release Sugar 4.5, the first version of its CRM (customer relationship management) software to fully support Microsoft Corp. server products, on Aug. 15 during the LinuxWorld conference in San Francisco.
  • On-demand is a growing tech force

    Posted July 24, 2006 - 5:01 pm

    There is "high demand" for on-demand customer relationship management (CRM), says Sharon Metz, a research director at Gartner. The market for on-demand CRM grew by 70% in 2005 and Gartner expects it will grow by another 40 to 50% in 2006.
  • SAP to ramp up attempts to woo Oracle user base

    Posted July 21, 2006 - 2:18 pm

    Business software vendor SAP AG plans to intensify its efforts to win over users of rival applications from Oracle Corp., an SAP executive said Thursday.
  • Oracle acquisitions could turn to systems management

    Posted July 18, 2006 - 5:09 pm

    Oracle Corp. has yet to satiate its hunger for acquisitions and may turn to gobbling up systems and network management companies, an area in which it is currently weak, a company executive said Tuesday.
  • Oracle to launch on-demand CRM

    Posted July 18, 2006 - 12:41 pm

    Oracle Corp. will launch an on-demand CRM service later this year but did not divulge details on how the service will incorporate tools from acquisitions like Siebel or PeopleSoft.
  • Salesforce.com turns 20, targets SAP R/3 users

    Posted July 17, 2006 - 9:11 am

    Salesforce.com Inc. will officially unveil the 20th generation of its hosted CRM (customer relationship management) software Monday, as well as announcing a connector integrating its CRM software-as-a-service with SAP AG's R/3 ERP (enterprise resource planning) applications.
  • SAP buys Praxis for use in Business One

    Posted July 11, 2006 - 5:05 pm

    SAP AG Monday announced it will add new e-commerce and Web-based CRM (customer relationship management) functionality to its Business One applications suite for small to midsize customers.
  • Microsoft to take Dynamics CRM Live in Q2 2007

    Posted July 11, 2006 - 9:04 am

    Microsoft Corp.'s Dynamics CRM (customer relationship management) product will become its third Live hosted service, following in the footsteps of its Windows Live and Office Live software-as-a-service offerings, the company announced Tuesday.
  • Salesforce.com, NetSuite broaden their appeal

    Posted July 3, 2006 - 9:29 am

    Salesforce.com's partner program and NetSuite's tie-up with CompUSA are two more indicators of the extending reach of on-demand customer relationship management (CRM).
  • SugarCRM to unveil commercial portal in July

    Posted June 27, 2006 - 12:08 pm

    Open-source CRM (customer relationship management) software vendor SugarCRM Inc. said Monday that it plans to officially launch its commercial portal, SugarExchange, in early July.
  • Retailer CompUSA to offer NetSuite's hosted software

    Posted June 27, 2006 - 8:43 am

    NetSuite Inc. believes it has scored a real coup, clinching a deal with CompUSA Inc. announced Tuesday where the technology retailer will offer NetSuite's on-demand business software in all of its U.S. stores.
  • Salesforce.com's latest offering targets partners

    Posted June 26, 2006 - 9:04 am

    Salesforce.com Inc. is due to officially announce Monday a version of its on-demand customer relationship management (CRM) software targeting companies looking to better manage their direct and indirect sales organizations.
  • Oracle to extend CRM with Telephony@Work purchase

    Posted June 13, 2006 - 2:26 pm

    Oracle Corp. looks to extend the capabilities of its CRM (customer relationship management) software through the purchase of Telephony@Work Inc., which the acquisition-hungry vendor announced Tuesday.
  • Oracle execs detail move to Fusion CRM

    Posted June 13, 2006 - 1:58 pm

    Oracle Corp. executives sought to allay customer concerns on Tuesday over its product road map, saying it won't force them off older products brought into its arms after its buying spree of CRM (customer relationship management) vendors.
  • Microsoft ties with CDC to deliver CRM in China

    Posted May 24, 2006 - 10:48 am

    Microsoft Corp. is joining with channel partner CDC Corp. to deliver various applications in China using the software-as-a-service model, Microsoft announced Wednesday.
  • SAP, IBM team to tackle midmarket

    Posted May 17, 2006 - 11:00 am

    Stepping up efforts to tackle the large but fragmented midmarket, SAP AG has teamed with IBM Corp. to leverage its partner channel network serving small and medium-size businesses (SMBs), the companies announced Wednesday.
  • SAP adds to hosted offerings with CRM module

    Posted May 10, 2006 - 3:05 pm

    Business software maker SAP AG will unveil a module for its hosted CRM offering at its Sapphire customer event next week.
  • Everest enters on-demand market, takes on NetSuite

    Posted May 9, 2006 - 3:38 pm

    Everest Software Inc., a U.S. vendor of Windows business applications for small to midsize businesses, hopes its move into the on-demand market will net it more customers and better position the company against midmarket leader NetSuite Inc.
  • Cisco updates joint CRM system with Microsoft

    Posted April 25, 2006 - 11:56 am

    Cisco Systems Inc. is enhancing its CRM (customer relationship management) software with small and medium-sized businesses in mind, integrating it with an improved version of Microsoft Corp.'s Dynamics CRM and bringing it to the screens of Cisco phones.
  • Oracle software stack appeals to users

    Posted April 21, 2006 - 3:12 pm

    Oracle Corp. customers are intrigued by recent musings by Larry Ellison, the company's CEO, suggesting Oracle might offer its own Linux distribution. Users would welcome the tighter integration a complete Oracle software stack of operating system, database, middleware and applications could provide, they said in interviews this week.
  • IE patch breaks Siebel client

    Posted April 17, 2006 - 7:57 am

    Significant changes made in a security patch from Microsoft Corp. to the way Internet Explorer processes ActiveX can cause Siebel 7 client software to lock up and become unusable.
  • Salesforce.com crashes again -- after touting recent uptime

    Posted April 7, 2006 - 12:10 pm

    One day after publicly patting itself on the back for its high uptime in March, beleaguered Salesforce.com suffered another massive outtage.
  • NetSuite 11.0 to feature more Ajax, SuiteScript

    Posted April 6, 2006 - 10:15 am

    Midmarket hosted applications vendor NetSuite Inc. unveiled the latest version of its applications suite, NetSuite 11.0, late Wednesday. The release features deeper support for Ajax, a new scripting language dubbed SuiteScript, and two vertical editions of the software.
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