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Enterprise software news, solutions, and analysis for IT professionals
  • Amid ERP skills shortage, customers look to SaaS choices

    Posted September 11, 2008 - 9:22 pm

    Due to an acute skills shortage in enterprise software circles that's hitting SMBs especially, a new and critical selection criterion has been added to the top of the mix: Availability of resources to help implement the SAP or Oracle software.
  • Analyst: Demand for SAP skills keeps rising

    Posted September 11, 2008 - 8:46 pm

    The ongoing demand for workers skilled in SAP technologies grew dramatically stronger in recent months, according to Foote Partners, an analyst firm in Vero Beach, Florida, that tracks pay rates for IT jobs.
  • NetSuite claims advances in support, services

    Posted September 11, 2008 - 5:04 pm

    On demand ERP (enterprise resource planning) vendor NetSuite has grouped its service and support offerings under a new marketing moniker called SuiteSuccess, hoping to convince potential customers that the company has mastered the art of implementing ERP for the midmarket.
  • Open source BI, ERP firms take a tag-team approach

    Posted September 11, 2008 - 5:01 pm

    Two open source companies have partnered to provide an integrated BI and ERP offering that should minimize the complexity that an open source deployment typically renders.
  • Microsoft updates CRM Online service

    Posted September 8, 2008 - 12:59 pm

    Microsoft added Internet marketing features to its Dynamics CRM Online product on Monday, the first in a series of updates set for the on-demand software, which launched earlier this year.
  • Oracle said to be making progress on Fusion apps

    Posted September 5, 2008 - 9:35 pm

    Observers say Oracle has finally made substantial progress on its next-generation Fusion Applications suite that will blend together the best features from PeopleSoft, J.D. Edwards, Siebel and E-Business Suite -- more than three-and-a-half years after the project was first announced.
  • Oracle integrates CRM On Demand with Siebel

    Posted August 27, 2008 - 11:03 am

    Oracle has developed prebuilt integration software for its CRM On Demand product and the on-premise Siebel CRM, providing customers with a single view of their CRM data, the company announced Wednesday.
  • Sales & Marketing Automation - State of the Market Survey - Q3 2008

    Posted August 26, 2008 - 7:22 pm

    In August 2008, www.Pinpointe.com and www.ResearchCorp.org conducted a survey of 443 sales and marketing decision makers to gain insights into the state of marketing automation and email marketing in the enterprise. Respondents included a mix of B2B and B2C companies.

  • SaaS integrator launches consultancy service

    Posted August 26, 2008 - 1:32 pm

    Users hoping to benefit from SaaS services such as Salesforce are to be offered help from a specialist consultancy. SaaSpoint, a Salesforce partner, has set up a consulting arm to make the SaaS migration easier.
  • SAP, user group to shed light on enterprise support

    Posted August 20, 2008 - 5:07 pm

    The Americas' SAP Users' Group (ASUG) this week held the first in a series of Web seminars on SAP's enterprise-level support service, which recently became mandatory for all customers, leading to cost increases over time for many. SAP's move prompted some outrage from user group leaders and customers, with a common refrain being whether mid-sized companies with less complicated environments needed the additional support.
  • Salesforce buys InStranet for call-center tech

    Posted August 20, 2008 - 8:19 am

    On-demand CRM (customer relationship management) vendor Salesforce has bought InStranet, maker of knowledge-base management technology for call centers.
  • SAP fires back at Waste Management

    Posted August 14, 2008 - 2:44 pm

    SAP attorneys have filed a counterclaim to the lawsuit Waste Management filed in March over dissatisfaction with an enterprise resource planning implementation, asserting the vendor's innocence and charging in turn that the trash-disposal company violated the deal's contract.
  • ACT revamp focuses on Outlook integration

    Posted August 12, 2008 - 3:49 pm

    Sage Software Tuesday shipped the 11th edition of its customer contact management software, ACT, tightening the product's integration with Microsoft Outlook.
  • SAS buys revenue management software vendor IDeaS

    Posted August 4, 2008 - 10:08 am

    BI (business intelligence) vendor SAS is buying IDeaS Revenue Optimization, maker of revenue-management software for the hospitality sector, a move that could serve to differentiate SAS from major competitors like SAP and IBM.
  • SAP maintenance backlash grows in UK and Germany

    Posted July 25, 2008 - 9:32 am

    SAP has sparked a growing backlash with its announcement of sharp cost increases in its maintenance contracts for enterprise software. The UK & Ireland Sap Users Group today spoke out against a 29.4 percent price hike that "is proving to be a particularly difficult area to accept," said Alan Bowling, the group chairman. "The mandatory nature of this change along with the increase in cost has received hugely negative feedback from our membership to date.
  • Top 5 ways to get your employees to use CRM software

    Posted July 21, 2008 - 10:40 am

    Customer relationship management (CRM) software is a valuable and effective tool that can optimize the sales process and help strengthen customer relationships, but many businesses struggle to convince sales teams to use CRM software. Despite the clear productivity benefits, getting employees to accept new applications and processes is an uphill battle. Here are five proven tips to boost user adoption:
  • XTuple releases 'hybrid' open-source ERP

    Posted July 18, 2008 - 11:21 am

    XTuple has released the 3.0 version of its ERP (enterprise resource planning) application, with new features including a screen-builder tool for designing dashboards and a product configurator for processing custom orders.
  • Gartner: CRM market up 23 percent in '07

    Posted July 7, 2008 - 1:54 pm

    Global spending on CRM (customer relationship management) software surged in 2007 to roughly US$8.1 billion, a 23.1 percent jump over 2006's total of about $6.6 billion, according to the research firm Gartner.
  • Salesforce offers toolkit for Google APIs

    Posted June 23, 2008 - 12:00 pm

    Taking its nascent relationship with Google one step closer, Salesforce announced Monday that it has released a toolkit for working with Google's data services APIs (application programming interfaces).

  • SAP skills shortage ultimately hurts company

    Posted June 18, 2008 - 10:52 am

    SAP executives knew they had a problem. By early 2007, after several years of quarter-over-quarter growth, senior decision-makers at the German software giant, including co-CEO Leo Apotheker, were hearing more and more about an alarming shortage of SAP talent in the marketplace.

  • Oracle previews on-demand 'social' CRM module

    Posted June 10, 2008 - 5:09 pm

    Oracle is giving the industry another peek at the first in a planned wave of social networking-infused CRM (customer relationship management) applications this week at the Enterprise 2.0 conference in Boston, but did not supply a release date.
  • SaaS continues to spur midmarket adoption of enterprise apps

    Posted June 10, 2008 - 2:59 pm

    Microsoft's launch of Dynamics AX 2009 last week in an on-premise version only -- at announcement there was no indication of a future SaaS version -- has stirred the debate once again over what midmarket companies are demanding from CRM and ERP applications and how that demand will shape the future look of business software.
  • CRM systems to get free company contact data

    Posted June 4, 2008 - 2:28 pm

    Customers of a number of leading CRM (customer relationship management) systems will be able to import large sets of company contact data at no charge through a service from data provider Jigsaw.
  • SugarCRM launches data center edition

    Posted May 21, 2008 - 10:02 am

    Customers and partners of open-source CRM (customer relationship management) vendor SugarCRM will be able to deploy and manage a number of instances of the software through a new management console, the company announced Wednesday.
  • SAP, RIM bring CRM application to BlackBerry

    Posted May 2, 2008 - 1:34 pm

    SAP and Research in Motion have teamed up to bring SAP's back-end business applications, beginning with CRM, to BlackBerry devices.
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