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  • IE patch breaks Siebel client

    Posted April 17, 2006 - 7:57 am

    Significant changes made in a security patch from Microsoft Corp. to the way Internet Explorer processes ActiveX can cause Siebel 7 client software to lock up and become unusable.
  • Salesforce.com crashes again -- after touting recent uptime

    Posted April 7, 2006 - 12:10 pm

    One day after publicly patting itself on the back for its high uptime in March, beleaguered Salesforce.com suffered another massive outtage.
  • NetSuite 11.0 to feature more Ajax, SuiteScript

    Posted April 6, 2006 - 10:15 am

    Midmarket hosted applications vendor NetSuite Inc. unveiled the latest version of its applications suite, NetSuite 11.0, late Wednesday. The release features deeper support for Ajax, a new scripting language dubbed SuiteScript, and two vertical editions of the software.
  • SugarCRM offers full open-source user support

    Posted April 5, 2006 - 12:00 pm

    SugarCRM Inc. Wednesday introduced Sugar Network, a bundle of software, online training and support for users of the open-source version of its CRM (customer relationship management) software. The company also officially unveiled the next release, version 4.2, of its commercial and open-source Sugar CRM products.
  • Microsoft let down smaller U.S. partners

    Posted March 28, 2006 - 2:43 pm

    Microsoft Corp. let down some of its smaller partners in North America during the rebranding of its business applications, according to Doug Burgum, senior vice president of Microsoft Business Solutions.
  • Gates lays out future for enterprise apps

    Posted March 27, 2006 - 4:07 pm

    In the keynote address at Convergence, an annual conference for users of Microsoft's business software running in Dallas through Tuesday, Bill Gates shared his vision of a world of work in which "smart" tables will function as adhoc screens for mobile devices.
  • Microsoft tweaks CRM to improve hosting

    Posted March 27, 2006 - 11:33 am

    Microsoft Corp. is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday.
  • NetSuite aims hosted apps at software vendors

    Posted March 14, 2006 - 10:07 am

    NetSuite Inc. has launched a suite of hosted business applications designed specifically for software companies, it announced Tuesday.
  • Salesforce.com debuts new CRM 'Unlimited' edition

    Posted March 6, 2006 - 12:44 pm

    Salesforce.com Inc. Monday released a new high-end take on its on-demand customer relationship management (CRM) software. The vendor is hoping the product, dubbed Unlimited Edition, will encourage its customers to host more of their non-CRM applications on its AppExchange network.
  • Avanquest releases management suite for small businesses

    Posted February 17, 2006 - 12:29 pm

    Avanquest has released Small Business Pro, a software suite designed for SMBs with up to 25 employees to manage customer relations and finances.
  • CRM warms to services-oriented enterprises

    Posted February 16, 2006 - 10:36 am

    CRM applications can be too focused on selling products and unsuitable for services-oriented businesses, according to a Western Australia-based project management company.
  • Microsoft sweetens license model with SugarCRM

    Posted February 14, 2006 - 8:36 am

    Microsoft Corp. has signed up the first commercial open-source vendor for its Shared Source licensing program, the company is expected to announce Tuesday at the Open Source Business Conference in San Francisco.
  • SAP launches long-awaited on-demand CRM

    Posted February 2, 2006 - 2:41 pm

    SAP AG made its long-awaited dive into the hosted, subscription CRM (customer relationship management) "on demand" market on Thursday, launching a new software service with a starting monthly price tag of $75 per user. But SAP won't be going head-to-head with on-demand trailblazers like Salesforce.com Inc.: Its system carries a 100-user minimum, restricting its potential customers to the enterprise clients SAP traditionally targets.
  • Salesforce.com crashes again

    Posted January 31, 2006 - 10:57 am

    Salesforce.com Inc.'s hosted CRM (customer relationship management) service had a widespread outage on Monday, the second time in recent weeks the on-demand software provider has suffered a serious crash.
  • SAP to launch CRM-on-demand product

    Posted January 30, 2006 - 10:44 am

    Amazing what a little competition can do: SAP AG is poised to launch a new on-demand business application that, for years, it avoided offering.
  • Microsoft offers free 'Elixir' for unified CRM GUI

    Posted January 9, 2006 - 5:27 pm

    Microsoft Monday made available free code samples and technical information for a project the company undertook to make its Outlook client the centralized GUI for its in-house CRM applications.
  • Microsoft cuts price, still lags in hosted CRM

    Posted December 13, 2005 - 11:15 am

    When Microsoft began shipping its new Dynamics CRM 3.0 update last week, it also tweaked the software's licensing structure to encourage more partners to offer the CRM (customer relationship management) system as a hosted, subscription service. But Microsoft's change is essentially a cosmetic one: The architectural overhaul necessary to make Microsoft a true force in the on-demand software market won't happen until Dynamics CRM's next update, scheduled for release no sooner than 2007.
  • Microsoft ships long-delayed CRM update

    Posted December 6, 2005 - 11:34 am

    Microsoft plans to begin shipping Microsoft Dynamics CRM (customer relationship management) 3.0 on Tuesday, finally releasing to customers the first major update to the CRM software Microsoft launched three years ago.
  • The tipping point: 10 reasons services are on the rise

    Posted October 26, 2005 - 4:12 pm

    In 2000, one of the most popular business books was "The Tipping Point" by Malcolm Gladwell, which described how a series of small, seemingly unrelated events can combine to create a mainstream market trend. Gladwell's concept is being proven correct again when we take a good look at the various elements that are fueling the growth of software-as-a-service (SaaS), managed services and utility computing today, and why enterprises of all sizes should be taking a closer look.
  • Siebel launches component software, delays 8.0 update

    Posted October 19, 2005 - 11:25 am

    Siebel Systems Inc. used its CustomerWorld show this week in Boston to launch a host of product updates and preview forthcoming ones.
  • The Customer Service Center: The New Seat of Power

    Posted October 18, 2005 - 9:55 am

    The need for good customer service is as old as commerce itself. Make sure the customer has everything they need. Answer all their questions. Make it easy for them to make changes. Today, customer service has become even more important as the Internet eliminates barriers and drives competition, leaving customer service as the only thing a company can use to differentiate itself. Outside of public utilities, which have never provided me with good customer service ("Heat? You want heat? Sign over next month's salary and deed your house to us, wait by the door at home for the next week, and we'll get around to it."), companies large and small do tend to go the extra mile to keep that competitive edge.
  • Siebel execs pledge Siebel vision will thrive at Oracle

    Posted October 17, 2005 - 12:51 pm

    A taped message from Oracle Corp. CEO Larry Ellison greeted attendees at Siebel Systems Inc.'s Monday kickoff for its annual user show, a conference shadowed by Siebel's deal last month to sell itself to former rival Oracle for around $5.9 billion.
  • CRM hosting heats up

    Posted October 7, 2005 - 10:46 am

    Hosted offerings are one of the main driving forces behind the growth of the CRM market, says Rob Bois of AMR Research. In fact, according to AMR, worldwide spending on hosted CRM rose 105 percent in 2004 over 2003.
  • Siebel deepens MS Office integration in SMB software

    Posted October 5, 2005 - 9:21 am

    Siebel Systems Inc. released an updated version on Monday of its Professional Edition, a lower-cost version of its CRM (customer relationship management) software aimed at the midmarket.
  • Ellison says on-demand software will be vital

    Posted September 22, 2005 - 9:12 am

    Oracle Corp. Chief Executive Officer Larry Ellison took pains during his Wednesday afternoon OpenWorld keynote address to emphasize the important role he expects Siebel Systems Inc.'s hosted, subscription CRM OnDemand service to play in Oracle's product lineup once Oracle's deal to acquire Siebel closes.

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