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Enterprise software news, solutions, and analysis for IT professionals
  • Salesforce.com sues UpShot over advertising claims

    Posted July 15, 2003 - 8:39 am

    The intense rivalry among vendors in the hosted CRM software market has sparked legal action, with San Francisco-based Salesforce.com Inc. filing a lawsuit against competitor UpShot Corp. alleging false advertising and unfair competition.
  • Companies 'want to rent, rather than buy, CRM'

    Posted July 7, 2003 - 4:49 pm

    Market research firm Aberdeen Group predicts that the ASP market is set to make a comeback, citing in particular an increasing preference for buying CRM solutions on a subscription basis over purchasing CRM application software outright.
  • Companies look to rent, rather than buy, CRM apps

    Posted June 26, 2003 - 8:25 pm

    CRM apps are traditionally an important part of an e-business strategy - and are traditionally prohibitively expensive. Now, as more CRM vendors aim their offerings at small businesses without vast cash reserves, a new concept is entering the marketplace: renting.
  • SAP announces new CRM, SCM software versions

    Posted June 18, 2003 - 10:05 am

    SAP AG is releasing new versions of its CRM (customer relationship management) and SCM (supply chain management) software products, the German vendor announced at its Sapphire customer conference in Orlando.
  • Unstructured content: Can your CRM initiative succeed without it?

    Posted June 17, 2003 - 3:01 am

    Mining databases is easy. The next frontier in customer relationship management lies in getting information from "unstructured" data, like contracts and rich media. If you can succeed in deriving useful patterns from this data, you might be able to relate to customers in a whole new way.
  • Get closer to your customers

    Posted June 17, 2003 - 2:55 am

    The latest buzzphrase in the CRM world is "real-time marketing," in which marketing and customer service merge into total attention to the customer. But is such an intensive relationship realistic for your small business?
  • Promises, promises, but not for CRM

    Posted May 23, 2003 - 9:33 am

    Vendors with overblown promises and CRM's complexity are to blame for failed projects, according to the head of the customer knowledge management team at National Australia Bank Ltd., Charles Lawoko.
  • State of CRM

    Posted April 14, 2003 - 9:32 pm

    Talk with other companies struggling to choose the right customer relationship management (CRM) software. This forum has specific posts regarding small and medium enterprises.
  • Top 8 CRM software solutions

    Posted April 7, 2003 - 2:35 pm

    A neat tool that allows you to compare the top customer relationship management (CRM) packages side by side. You can also request a free demo, get help with choosing the right package, or submit a request for the best pricing.
  • Onyx on demand

    Posted April 7, 2003 - 1:28 pm

    this offering includes tools for marketing automation, salesforce automation, service, support and administration.

  • CRM Q&A with Jay Curry

    Posted April 7, 2003 - 11:45 am

    Jay Curry, is a specialist in CRM for small and medium businesses and Chairman of the Customer Marketing Institute. An archive of SMB-related CRM Q&A is posted to this site.
  • Business services and software ads are sketchy: Getting behind the hype

    Posted April 3, 2003 - 2:48 pm

    As a small business owner, you want to automate as much of your business processes and customer relationship work as you can. There are plenty of big companies out there willing to take on that task for you. So why are their advertising campaigns so abstract as to be incomprehensible? This article will help you interpret the sometimes bewildering offerings of the big players. (Scroll to bottom of page for article.)
  • The essential business software toolkit

    Posted April 3, 2003 - 2:28 pm

    From human resources to CRM to server security, this feature from Business 2.0 and the Meta Group has a plethora of potential solutions for your perusal. Find out the skinny of the tools that could make your business better - or bankrupt, if you're not careful.
  • Microsoft CRM debuts to mixed reviews

    Posted April 2, 2003 - 9:59 pm

    Analysts weigh in on Microsoft's CRM offerings for companies with fewer than 500 employees. Some find it lacking in key functionality and are not recommending it to mid-size customers because of missing critical CRM features.
  • CRM success stories and case studies

    Posted April 2, 2003 - 5:49 pm

    See who's making customer relationship management work - from the Chicago White Sox to the City of Des Moines. CRMAdvocate is the world's largest collection of CRM success stories and case studies. Search hundreds of documented CRM success stories based on your organization's profile - application requirements, vertical industry and geography to learn about prior CRM successes. You can also search by keyword including the names of specific CRM vendors.
  • Customer technologies aren't just for big business anymore

    Posted April 1, 2003 - 7:29 pm

    Many small businesses may assume that CRM technologies are priced far beyond their means. But according to this article, that may be changing. Find out if your small business can benefit from what CRM has to offer.
  • CRM in your pocket

    Posted April 1, 2003 - 4:17 pm

    Mobile CRM sounds like a great idea with lots of possible applications, but no vendor has cornered the mobile CRM market yet, and analysts say we won't see anything anytime soon.
  • How to get CRM when it's not in the budget

    Posted April 1, 2003 - 4:04 pm

    Budgets for CRM are not what they used to be, so a little creativity is called for if you're in need of such an application. Some suggestions here are common sense, others are not. For example, some vendors might greatly reduce the price in lieu of a reference or participation in a case study.
  • Customer technologies aren't just for big business anymore

    Posted April 1, 2003 - 3:28 pm

    Many small businesses may assume that CRM technologies are priced far beyond their means. But according to this article, that may be changing. Find out if your small business can benefit from what CRM has to offer.
  • CRM mistakes small businesses make

    Posted April 1, 2003 - 3:20 pm

    Some SMBs are starting to move away from off-the-shelf customer relationship management (CRM) products and towards more complex applications. However, analysts say SMBs are not used to the negotiation involved with such a purchase. For example, analysts recommend seeking a low service estimate to drive down the cost of running a new system over the long term. See the complete list of mistakes to avoid when purchasing a CRM tool.
  • NetSuite delivers accounting and CRM in one

    Posted March 31, 2003 - 5:18 pm

    NetSuite combines NetLedger, Inc.'s Oracle Small Business Suite with a new advanced accounting product and NetCRM, a customer relationship management solution. The product earned five out of five stars, and according to the review, gives existing low-end CRM and more sophisticated accounting programs a run for their money with its enhanced accounting practices, customization and document publishing options, and customer connectivity.
  • Hosted MS CRM: No Big Threat

    Posted March 28, 2003 - 5:18 pm

    Microsoft is taking steps to become a full-service CRM vendors by partnering with Surebridge, a midtier application services provider (ASP). The deal requires users to buy their own CRM licenses from Microsoft, and then host them on Surebridge resources for a $99 per user per month commitment. Analysts doubt that this online version of Microsoft's CRM module will impact other ASP's business.
  • Microsoft's new CRM product should appeal to SMBs

    Posted March 28, 2003 - 5:10 pm

    Two percent of small businesses and 20 percent of midsize businesses have adopted CRM, according to Gartner, Inc. However, Gartner predicts that Microsoft Business Solutions' announcement about its Customer Relationship Management product earlier this year will raise CRM awareness among SMBs. This is an executive summary of Gartner's analysis of Microsoft's products and position within the CRM market.
  • CRM spending and satisfaction report

    Posted March 28, 2003 - 5:02 pm

    This comprehensive study of CRM spending habits reveals that CRM spending will pick up in 2003. The majority of the CRM spending will come from midmarket companies in 2003. Also covered: Interest in hosted CRM solutions and wish list for areas of improvement. (In PDF format; free registration required.)
  • Striking the CRM balance: Greater productivity, lower costs, tight integration

    Posted March 26, 2003 - 1:48 pm

    This exclusive report delivers detailed advice from customer relationship consultants at Peppers and Rogers Group. Explore how new CRM strategies and tools can help you give everyone in your company the means to gain top value from your customers.
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