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Enterprise software news, solutions, and analysis for IT professionals
  • Customization comes to low-end CRM

    Posted March 18, 2005 - 10:57 am

    The knock against low-end CRM (customer relationship management) software has traditionally been that it takes a one-size-fits-most approach that does not work for businesses with complex processes. If you need customization, you're steered toward the wares of enterprise vendors -- with their correspondingly high enterprise-class price tags. But as vendors in the crowded market advance their technology and look for competitive advantages, sophisticated customization features are creeping into less expensive applications.
  • CEBIT: T-Systems to offer hosted Navision service

    Posted March 9, 2005 - 11:03 am

    Germany's T-Systems International GmbH will extend its portfolio of hosted customer relationship management services for medium-sized businesses with an offering from Microsoft Corp.'s Navision enterprise application unit.
  • CONVERGENCE: Microsoft splits Project Green into two waves

    Posted March 7, 2005 - 4:58 pm

    The task of aligning Microsoft Corp.'s collection of business applications around a common technology stack will happen in two distinct stages, Microsoft Senior Vice President Doug Burgum said Monday in a keynote address opening the company's Convergence conference, in San Diego.
  • CRM for professional services

    Posted March 3, 2005 - 7:22 pm

    NetSuite, a hosted applications provider, has introduced NetCRM-Services Edition, a Web-based CRM program for services companies. Instead of tracking product sales and customer service, the program tracks service delivery and project management.
  • Big CRM for small business

    Posted March 2, 2005 - 1:38 pm

    Application service provider SmartCompany has launched a hosted Web-based customer relationship management solution aimed at the SMB market. The subscription-based service is designed for SMBs that want to transition from a desktop-based CRM system or who are shopping for their first CRM product.
  • T-Systems, Siebel offer hosted CRM service

    Posted February 24, 2005 - 11:28 am

    T-Systems International GmbH, the IT services subsidiary of German telco Deutsche Telekom AG, is rolling out a hosted CRM (customer relationship management) service based on technology from Siebel Systems Inc.
  • Microsoft again delays CRM update

    Posted February 10, 2005 - 3:43 pm

    Microsoft Corp.'s famously slippery ship dates are sliding once again when it comes to the company's long-delayed Microsoft CRM 2.0 update. Microsoft said Thursday it is expanding the software's feature set and delaying its release-to-manufacturing until the fourth quarter of 2005.
  • NetSuite adds ERP modules to online CRM

    Posted January 31, 2005 - 12:36 pm

    NetSuite has added two new enterprise resource planning modules to its hosted CRM solution. Aimed at medium-sized businesses, the modules enable cost allocation and budgeting and revenue review.
  • SAP plans new platform as competitive weapon

    Posted January 31, 2005 - 10:32 am

    For the past 18 months, SAP AG has been knocking on the doors of PeopleSoft Inc. customers, extending maintenance and licensing incentives to lure them over. Now that Oracle Corp. has acquired PeopleSoft, SAP is pulling out a fresh weapon from its arsenal in the battle to win customers -- new technology.
  • Siebel updates hosted CRM software

    Posted January 24, 2005 - 12:01 pm

    Siebel has released four new editions of its CRM OnDemand 6 hosted CRM solution that are targeted at specific vertical industries.
  • Best Practice: Outsourcing your enterprise resource planning

    Posted January 19, 2005 - 10:45 pm

    Darcoid replaced an outdated and unsupported legacy technology infrastructure with a state-of-the-art enterprise resource planning (ERP) system running on the latest generation of networked PCs. It also outsourced its entire IT infrastructure. See the practices that were critical to their success.
  • NetSuite launches price war against Salesforce.com

    Posted January 19, 2005 - 5:33 pm

    Hosted business applications provider NetSuite Inc. has launched an aggressive pricing discount aimed at stealing market share from its top rival: For the next two months, NetSuite is offering to beat Salesforce.com Inc.'s CRM (customer relationship management) subscription prices by 50 percent.
  • Siebel looks to verticals to spur OnDemand growth

    Posted January 11, 2005 - 2:10 pm

    Siebel Systems Inc. is continuing its push into the market for hosted business applications, with the launch of four vertically tailored editions of its CRM OnDemand software. The company also released the sixth update to its year-old OnDemand application, adding new territory management and desktop software integration features.
  • 2005 forecast: Stick around, this could be fun

    Posted December 27, 2004 - 11:08 am

    On-demand computing is shaping up to be one of 2005's big stories in the world of customer-relationship management (CRM). This article goes so far as to predict that companies that don't make the move to hosted solutions in 2005 may not see 2006.
  • Siebel to acquire edocs for $115 million

    Posted December 17, 2004 - 10:04 am

    Siebel Systems Inc. has agreed to acquire edocs Inc., a maker of e-billing and customer self-service applications, for $115 million, Siebel said Friday.
  • Is this the end of IT as we know it?

    Posted December 15, 2004 - 5:28 pm

    With companies like IBM, Oracle and Siebel putting their mouths and their money behind on-demand applications, it's hard not to get swept up in the hype. But just how far-reaching will it be - and when?
  • Siebel creates cheaper, SMB software version

    Posted December 8, 2004 - 2:30 pm

    Siebel Systems Inc. has quietly introduced a version of its CRM sales software tailored for midmarket companies.
  • Siebel begins building channel sales program

    Posted December 8, 2004 - 11:07 am

    After years of only selling directly, Siebel Systems Inc. has decided it needs a channel to help revive its flagging growth.
  • FrontRange rolls out IP Contact Center 3.7

    Posted November 28, 2004 - 1:28 pm

    FrontRange has released a new version of its IP Contact Center software that provides integrated call center management and customer relationship management. The new package, version 3.7, could be a boon to the SMB customer that can't afford customized integration, one analyst said.
  • Name an application with 1,000 percent ROI

    Posted November 17, 2004 - 2:56 pm

    American and European companies using CRM solutions are seeing an ROI ranging from 16 percent to 1,000 percent, according to "The Financial Impact of CRM," a study by market research firm IDC.
  • Pivotal Mid-Enterprise CRM

    Posted November 17, 2004 - 2:54 pm

    Pivotal's CRM solution is modular, enabling mid-sized customers to pick and choose the software suites and components that match their specific needs.
  • NetSuite Small Business

    Posted November 17, 2004 - 2:53 pm

    Although not positioned exactly as a CRM solution, NetSuite Small Business is an integrated application that includes a number of CRM features, such as order processing and fulfillment, sales lead management and quote generation, an online customer center and more.
  • salesforce.com CRM

    Posted November 17, 2004 - 2:51 pm

    While its customers include companies of all sizes, Salesforce.com's online hosted CRM solutions are gaining in the SMB market.
  • Microsoft CRM

    Posted November 17, 2004 - 2:50 pm

    Microsoft's Small Business Center site features a section dedicated to the company's CRM solution.
  • SAP SMB Site

    Posted November 17, 2004 - 2:48 pm

    SAP offers two versions of its enterprise software scaled down for the SMB market; its CRM solutions for SMBs include SAP Business One and mySAP All-in-One.
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