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Enterprise software news, solutions, and analysis for IT professionals

Act CRM alive and well for now, following Swiftpage acquisition

Posted September 10, 2013 - 3:32 pm

Swiftpage has launched a new version of the Act contact manager and CRM software it acquired this year from Sage, a move that could reassure the product's many small-business users that it is in good hands under the new ownership.
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Microsoft lures nonprofits with Office 365 freebie

Posted September 10, 2013 - 8:57 am

Nonprofit organizations will be able to sign up for Office 365 for free or at a reduced price as part of a new program Microsoft launched on Tuesday.
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Workday aims anew at Oracle with planned software for higher ed

Posted September 10, 2013 - 8:00 am

Workday is hoping to give rival Oracle and other ERP (enterprise resource planning) vendors fits with an upcoming product aimed at institutions of higher education.
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Workday rolls out Big Data Analytics module

Posted September 10, 2013 - 7:03 am

Workday has unveiled a new software module for its cloud-based HCM (human capital management) application that allows customers to analyze data from both Workday and third-party sources.
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White Paper

How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

Posted September 9, 2013 - 12:45 am

This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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White Paper

Service and Support as a Strategic Imperative

Posted September 9, 2013 - 12:45 am

Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition.
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White Paper

Measuring Customer Satisfaction with Support Services

Posted September 9, 2013 - 12:45 am

This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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White Paper

Five Tips for Improving Customer Experience - Starting with the Support Desk

Posted September 9, 2013 - 12:45 am

This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. Learn More.
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White Paper

The Rising Financial Impact of Customer Service

Posted September 9, 2013 - 12:45 am

This document will highlight the financial link between better customer service and increased company profitability. Learn More.
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Cloud ERP helps company track inventory, increase sales

Posted September 6, 2013 - 10:28 am

Implementing cloud-based ERP software wasn't exactly a nuts-and-bolts deployment for FMW Fasteners, as the software needed specific fastener manufacturing industry functionality. Experience rolling our cloud CRM helped, as did an experienced consultant. Now FMW's cloud ERP gains are boosting the firm's ecommerce prospects.
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Big data drives City of Buffalo's Operation Clean Sweep

Posted September 6, 2013 - 9:38 am

By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.
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Microsoft continues cloud ERP push with Dynamics NAV update

Posted September 4, 2013 - 1:50 pm

Microsoft is preparing to roll out a new version of its Dynamics NAV ERP (enterprise resource planning) software that includes a key feature for cloud-based deployments as well as tighter integration with Office.
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Salesforce.com's Benioff lays out future strategies

Posted August 30, 2013 - 12:05 pm

Salesforce.com's second-quarter earnings conference call featured the usual dose of chest-thumping by CEO Marc Benioff as the company posted US$957 million in revenue and raised its full fiscal year forecast to at least $4 billion.
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IDC trims tablet forecasts, expects wearables, 'phablets' to affect sales

Posted August 29, 2013 - 3:47 pm

Researcher IDC today slightly lowered its tablet shipment forecast for 2013 and beyond, blaming competition from larger-sized smartphones and futuristic wearable computing devices.
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Infor fleshes out its Inforce Salesforce.com integration

Posted August 28, 2013 - 1:30 pm

Infor has unveiled a new version of Inforce, a product that connects Salesforce.com's popular cloud-based CRM (customer relationship management) software with its own.
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Kennametal CEO Uses IT to Keep a Laser Focus on Customers

Posted August 28, 2013 - 8:52 am

For Carlos Cardoso, CEO of Kennametal, a wealth of data about customers' manufacturing plants allows his company to identify ways to boost efficiency
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COBOL-based system for $160 billion pension fund is a political football

Posted August 27, 2013 - 4:01 pm

A COBOL (common business oriented language)-based system used to support New York's US$160 billion state pension fund has become the subject of controversy, with some officials claiming it poses a potential security risk and others defending it as "battle-tested," albeit set to be replaced.
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Upcoming Salesforce.com release focuses on Chatter, service

Posted August 26, 2013 - 12:04 pm

Salesforce.com's next CRM (customer relationship management) software release will contain a slew of new features, with many focused on the Chatter collaboration and messaging tool as well as customer service, according to a set of official release notes.
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Desktop virtualization cures paper problem for healthcare provider

Posted August 22, 2013 - 2:50 pm

With thin clients and electronic medical records, one healthcare provider keeps more accurate patient records.
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Security RSS

IPMI: The most dangerous protocol you've never heard of

Posted August 19, 2013 - 7:00 am

Another week, another terrifying presentation about security holes in IPMI – a widely used technology for remote management of servers. But will IT administrators heed the warning?
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Lawmakers, SAP pointing fingers over failed payroll project

Posted August 15, 2013 - 2:38 pm

The failure of a massive payroll project involving SAP software has California lawmakers, state officials and the vendor pointing fingers of blame at each other.
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Why CRM Implementation Needs Training Wheels, Not Racing Gear

Posted August 13, 2013 - 4:36 pm

If it's true that the best CRM systems are built, not bought, then which features should you be building? And how should you build them? As with riding a bike, implementing a CRM system gets much harder once you take off the training wheels--or, in this case, the out-of-the-box features.
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Review

Version 3.0 of Nimble's CRM helps you find connections and keep them

Posted August 13, 2013 - 1:30 pm

Nimble 3.0 brings a nice package of new features, helping you stay on top of your networks.
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Microsoft updates Skype with HD for iPhone and iPad, adds mobile BI app

Posted August 13, 2013 - 1:04 pm

On Monday, Microsoft updated a pair of its apps, adding important capabilities to two different platforms.
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#Tech RSS

Here be weird programming habits!

Posted August 13, 2013 - 6:00 am

Whether due to boredom, OCD or unrequited love, software developers can develop some real idiosyncrasies
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