customer service

Google does three things well; one of them is search my hardware for information the same way it searches the Internet. Why kill the most intimate thing Google will ever do for customers?

When's the last time a company reimbursed you for an internet-related glitch? Netflix racks up some goodwill by doing so after customers experienced problems over the weekend.

Mark O'Gara, vice president of infrastructure management at Highmark Inc. discusses dealing with difficult users.

Maximizing every customer means getting the most out of them every time. It means suggesting more ideas or products before they check out. It means collecting as much data about your customers as possible. And it means getting your salespeople focused on saying and doing the right things every time. While this article is geared for retailers, there is some tried and true advice for VARs, and others selling in the channel.

Salesforce has repurposed the customer-service software acquired through its August 2008 purchase of InstraNet into a new offering called the Service Cloud, the company announced Thursday.

Great in-store customer service is important, but excellent customer service after you leave, well that stands apart from the crowd. Best Buy has differentiated itself with just that strategy.