Japanese train station attendants subjected to computerized smile inspections
Is your smile is adequately friendly for customer service purposes? This computer can tell.
Improve customer service skills
Mark O'Gara, vice president of infrastructure management at Highmark Inc. discusses dealing with difficult users.
Layoff effect: Are you doing more with less? Survey says no.
Are you being asked to do more in the wake of layoffs of co-workers? If so, are you actually doing more?
12 ways to maximize customers
Maximizing every customer means getting the most out of them every time. It means suggesting more ideas or products before they check out. It means collecting as much data about your customers as possible. And it means getting your salespeople focused on saying and doing the right things every time. While this article is geared for retailers, there is some tried and true advice for VARs, and others selling in the channel.
Extending Existing Infrastructure with Hosted Contact Center Solutions
Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are adding a third goal to the list: extending the use and the useful life of their existing infrastructure.
Esther Schindler
If the comments are ugly, the code is ugly
claird
SVG a graphics format for 21st century
pasmith
Take Chrome OS for a test spin
Sandra Henry-Stocker
Solaris Tip: Have Your Files Changed Since Installation?
jfruh
Android fragments vs. the iPhone monolith
mikelgan
What Gizmodo missed about the Pro WX Wireless USB disk drive
Where Google Chrome security fails: the password
I heard mention that the Chrome OS will have some sort of encryption available a la bitlocker. If it's possible to encrypt personal data using another password or key, then it may have potential for very secure data.... And Ubuntu has an 'encrypt home directory' option, perhaps google should follow suit.
- Dann
Join the conversation here
Quick, practical advice for IT pros. Made fresh daily.
Want to cash in on your IT savvy? Send your tip to tips@itworld.com. If we post it, we'll send you a $25 Amazon e-gift card.
Your technology tent pole
Obama, Technology and Customer Service
Geeks at Your Service: Secret of Best Buy's Success
The Five Steps to Customer Service as a Strategic Weapon
Salesforce launches Service Cloud
Extending Existing Infrastructure with Hosted Contact Center Solutions
12 ways to maximize customers
Layoff effect: Are you doing more with less? Survey says no.
Improve customer service skills
Japanese train station attendants subjected to computerized smile inspections