November 16, 2009, 4:59 PM — In software development, bugs are a natural part of the development lifecycle. Implementing a bug or issue tracking system will help you to easily and quickly find and track bugs in your software. When choosing an issue tracking system, you should look for a system that will meet your company's individual needs. That being said, here are a few key features that any effective issue tracker should have:
An ideal issue tracking system will allow administrators to mantain control of the system, determining which users are able to, at any time, enter, change or delete information.
One of the most critical features is the record database, where issues are recorded and all important details regarding the issue are stored. A good record database allows users to alter records individually, or multiple records at once. A good record database should also include a track changes option, the abilty to include attachements and advanced search options.
Reporting issues should be easy. If issues aren't reported in a clear manner then finding the issue and fixing it is going to be difficult, if not impossible. A good reporting system should have room to add details and should ensure that the person reporting the issue includes all the necessary facts and information.
A good issue tracking system is almost required in today's business world. Bugs can be damaging to a company and can cost a company a lot in both money and time. By understanding the features of a good issue tracking system a company can ensure they choose a system that will work well for their needs.
Yaron Sinai is CEO & Founder of Elementool
