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  • Don't Let Your CRM System Feed the Lawsuit Beast

    Posted March 15, 2010 - 4:05 pm

    Part of my consulting work is as an expert witness, working with lawyers as a forensic CRM analyst. These cases usually involve mergers, reseller agreements, and breaches of contract. But they may also involve wrongful termination, customer privacy issues, trademarks, and compliance issues. For an analyst who knows what they are doing, your CRM system holds a wealth of discoverable clues that can be turning points for lawsuits.

  • Strengthening Compliance Initiatives with Enterprise Content Management (ECM)

    Posted June 24, 2009 - 10:55 am

    Regardless of your industry, there are specific areas where ECM can provide significant improvements to your compliance efforts as well as to your business processes.

  • Records Management FAQs: It's Not Getting Any Easier

    Posted June 24, 2009 - 10:48 am

    With records management requirements getting more stringent with each coming year, the time to enact a strategy is now. To help you implement a records management strategy that meets industry standards, we’ve included some answers to frequently asked questions.
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