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SAP, user group to shed light on enterprise support

The Americas' SAP Users' Group (ASUG) this week held the first in a series of Web seminars on SAP's enterprise-level support service, which recently became mandatory for all customers, leading to cost increases over time for many.

SAP's move prompted some outrage from user group leaders and customers, with a common refrain being whether mid-sized companies with less complicated environments needed the additional support.

| News | Software | 08/20/08 at 5:07 pm |

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SAP fires back at Waste Management

SAP attorneys have filed a counterclaim to the lawsuit Waste Management filed in March over dissatisfaction with an enterprise resource planning implementation, asserting the vendor's innocence and charging in turn that the trash-disposal company violated the deal's contract.

| News | Legal | Software | 08/14/08 at 2:44 pm |

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SAP maintenance backlash grows in UK and Germany

SAP has sparked a growing backlash with its announcement of sharp cost increases in its maintenance contracts for enterprise software.

The UK & Ireland Sap Users Group today spoke out against a 29.4 percent price hike that "is proving to be a particularly difficult area to accept," said Alan Bowling, the group chairman.

"The mandatory nature of this change along with the increase in cost has received hugely negative feedback from our membership to date.

| News | Software | 07/25/08 at 9:32 am |

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XTuple releases 'hybrid' open-source ERP

XTuple has released the 3.0 version of its ERP (enterprise resource planning) application, with new features including a screen-builder tool for designing dashboards and a product configurator for processing custom orders.

| News | Open Source | Software | 07/18/08 at 11:21 am |

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