Apple stores: Crazy customers and homeless webcasters

An Apple employee spills the secrets of Apple store life to Popular Mechanics.

By Sarah Jacobsson Purewal, PC World |  Hardware, Apple Store, retail

What happens in the secret world of Apple stores? Apparently a lot of things: evil customers, homeless webcasts, and drug dealers--at least, according to an anonymous Apple store employee who recently dished to Popular Mechanics .

Some of the employee's experiences are pretty much what we expect to hear about an Apple work experience. For example, the employee says store employees are kept in the dark before product launches--well, duh, Apple is known for its secrecy. I didn't know employees could be fired for speculating on future products, but this does fall in line with my experiences.

Also, Apple "feeling like a cult" is no big shocker, either. After all, the Apple cult isn't called a cult for, well, nothing. As for answering the phones being a nightmare, I don't think this is exclusive to the Apple phone room--I've worked at companies where I've had to answer phones, and I've gotten my share of customers looking for a therapist.

A few of the employee's work experiences, however, seem suspect. Namely, this one:

"We get a lot of drug dealers who try to buy iPhones with fake IDs. You can tell them instantly just by how shady they act, and they know you know, but you obviously can't start accusing them of being drug dealers-they are customers, after all. But when they try to check out, they'll use what are obviously fake IDs or fake credit cards, and it often turns out they're using a dead person's Social Security number or something. And when you call them out on that-then, they run."

Is it just me, or does that story seem a little made up? As Gawker points out, how do the employees know they're drug dealers, as opposed to other sketchy people? Why drugs, specifically? Lots of people are shady, but aren't necessarily drug dealers. Also, the dead person's Social Security number scam? The last time I purchased an Apple product (in November 2010), nobody asked me for my Social.


Originally published on PC World |  Click here to read the original story.
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