"We did not agree as crisply as we should have on strategy, what was our architecture to get there, and then what is our multiple phase roadmap to get there," Chambers said. "You'll see us go back to the basics and consolidate collaboration under one group and prioritize what we want to do or not. You'll see us come down to a very simple definition of collaboration. It's built around four pillars: mobile, social, virtual, visual. And then you'll see us pull these pieces together in order of priority. It's a harder sell and we've got to make it simpler to sell. We also need to be faster on feature acceleration. People expect that on key features and capabilities. It needs to be easy to work together. One-click to TelePresence, etc."
And it has to be multi-platform, Lloyd stressed.
"The operating system on the desktop is no longer one we should take for granted," he says. "We need to make that experience available on any operating system, all operating systems."
That's something Microsoft should take a cue from, the Cisco executives suggested. While they await the European Union's decision on Cisco's appeal of the Microsoft/Skype merger, Cisco's leaders will continue to hammer away at their collaboration rival.
"Our largest competitor, focused on not having open standards and interoperability, plays to a huge advantage for us," Chambers said. Just different phones can support a call, "same thing with video. You've got to be able to across the whole (suite) in collaboration.
"I do think they made a mistake on interoperability, which is what they demanded (from us) with Tandberg," Chambers said, referring to Cisco's multibillion dollar videoconferencing acquisition in 2009.
Cisco has often referred to video as "the next voice."
On other topics, Chambers addressed an inquiry on Cisco's leadership succession plan, or who's next to head the company after Chambers. He said Cisco will not falter when it comes time to tap and new CEO.
"Well run companies always have succession plans," he said. "This is my family. Cisco won't have a stumble. We'll make sure that transition goes very, very well."
On competition, he and Lloyd both dismissed Alcatel-Lucent's new core router, the 7950 XRS, as another edge router. Alcatel-Lucent usually flip flops with Juniper as the No. 2 or No. 3 edge router vendor to Cisco.
"The core router they announced is an edge router," Lloyd said. "It has no scale, no multichassis capability. They're looking for a plank of innovation" in the face of financial difficulty.