Customers seek details on Dell's direction under private ownership

Users will closely watch service and support

By , IDG News Service |  Hardware

Jonathan Martin, an account manager for a printing company in Pennsylvania, said privatization is a good strategy for Dell, but if the company decides to remain in the PC business, it has to step up its customer support.

Martin uses a Dell Vostro 3500 running Windows 7 Professional, and has had continual problems with boards, power supplies, the screen and more. He has also had trouble getting the system replaced.

"I have had repairmen on site at least three times," Martin said. "Their quality of computers and their level of service will dictate where I buy," Martin said.

Agam Shah covers PCs, tablets, servers, chips and semiconductors for IDG News Service. Follow Agam on Twitter at @agamsh. Agam's e-mail address is agam_shah@idg.com

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