Let's face it, you're pretty much on your own when it comes to supporting Macs in the enterprise. Apple isn't going to give you much of a hand. Windows vendors offering Mac products aren't really geared up to support the Mac. And the number of Mac experts out there pales in comparison to those of Windows pros.
But don't lose faith. The good news is that Mac people help each other out, more so than the fragmented PC user community. "Typically, Mac people have their own network for support, tips and best practices," says Jon Oltsik, analyst at the Enterprise Strategy Group. "There is a lot of good advice on the Apple website, as well as others."
"Apple isn't going to give you much of a hand"?
It will give you the same hand MS does, it was once free but now they charge just like MS... That statement as an opener reflects the whole story... you have no idea what your talking about. Just like most of the IT people, you have no idea what a mac does or even the slightest idea of how to fix the simplest problem. Let me guess your PC goes down and you just re-image it, right?
I work in a research hospital and (my own IT dept. stats) we have 600+ Macs and 600+ PCs, there are 13 PC techs and 1 mac tech.
That should say it all...
by dope (not verified) on 4/6/09 at 10:11 am |reply
links to the websites mentioned?
It would be nice to have the links to the websites in the article, rather than making us do a search for them. It's interesting that you link to the honorable mentions, but not the favorite ones.
by Anonymous (not verified) on 4/6/09 at 10:21 am |reply
cost?
I work in a company of several thousand people. There are several hundred macs. Our IT produces policy we must abide by or we are violation of our technology use agreement. There is no IT helpdesk person to call unless you feel the problem is a server side issue. We have a mail list we communicate by to help each other out. The windows side of the house has 20 or so IT staff dedicated. At 50-75k each thats a lot of 200 extra we can spend on macs. I will also say there is the same number of IT supporting our linux users, that being 0.
by Anonymous (not verified) on 4/6/09 at 10:49 am |reply
Sidekick: The Good News & the Bad News Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
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you totally missed the point
"Apple isn't going to give you much of a hand"?It will give you the same hand MS does, it was once free but now they charge just like MS... That statement as an opener reflects the whole story... you have no idea what your talking about. Just like most of the IT people, you have no idea what a mac does or even the slightest idea of how to fix the simplest problem. Let me guess your PC goes down and you just re-image it, right?
I work in a research hospital and (my own IT dept. stats) we have 600+ Macs and 600+ PCs, there are 13 PC techs and 1 mac tech.
That should say it all...
links to the websites mentioned?
It would be nice to have the links to the websites in the article, rather than making us do a search for them. It's interesting that you link to the honorable mentions, but not the favorite ones.cost?
I work in a company of several thousand people. There are several hundred macs. Our IT produces policy we must abide by or we are violation of our technology use agreement. There is no IT helpdesk person to call unless you feel the problem is a server side issue. We have a mail list we communicate by to help each other out. The windows side of the house has 20 or so IT staff dedicated. At 50-75k each thats a lot of 200 extra we can spend on macs. I will also say there is the same number of IT supporting our linux users, that being 0.