Dell ordered to sell 19-inch LCD displays for $15 in Taiwan
Taiwan's Consumer Protection Commission has ordered Dell to make good on sales from an online pricing error and deliver 19-inch LCD monitors to local consumers for NT$500 (US$15.26).
The government agency said it received 471 complaints about the mix-up after Dell corrected the discount to reflect the NT$4,800 (US$146.46) price it should have given. Prior to the discount, the monitors cost NT$7,500 (US$228.84).
The pricing mistake was posted online June 25 at 11 p.m. and removed June 26 at 7 a.m. During that eight hour period, 26,000 people placed orders for nearly 140,000 displays.
The commission said Dell should sell each customer one monitor at the NT$500 price and then offer a descending discount on additional monitors ordered. Failure to comply with the order would be a violation of Taiwan's fair trade laws.
"If Dell fails to respond to this directive properly and concretely, then the [Taiwan government] will consider seeking legal alternatives," the statement says.
In a statement, Dell apologized for any inconvenience caused by the pricing error and said it "will offer reasonable discounts to the orders received under the wrong price."
The company is still in discussions with Taiwanese authorities on a final settlement of the issue, the statement says.
IDG News Service
Sign up for ITworld's Daily newsletter
Follow ITworld on Twitter @IT_world
On Twitter now
dell
Powered by Twitter
Esther Schindler
If the comments are ugly, the code is ugly
claird
SVG a graphics format for 21st century
pasmith
Take Chrome OS for a test spin
Sandra Henry-Stocker
Solaris Tip: Have Your Files Changed Since Installation?
jfruh
Android fragments vs. the iPhone monolith
mikelgan
What Gizmodo missed about the Pro WX Wireless USB disk drive
Where Google Chrome security fails: the password
I heard mention that the Chrome OS will have some sort of encryption available a la bitlocker. If it's possible to encrypt personal data using another password or key, then it may have potential for very secure data.... And Ubuntu has an 'encrypt home directory' option, perhaps google should follow suit.
- Dann
Join the conversation here
Quick, practical advice for IT pros. Made fresh daily.
Want to cash in on your IT savvy? Send your tip to tips@itworld.com. If we post it, we'll send you a $25 Amazon e-gift card.
