Dying Apple Time Capsules spark complaints

By , Computerworld |  Hardware, Apple, Backup & Recovery

Apple's warranty for the Time Capsule is 12 months, but devices used by customers who purchased an add-on AppleCare warranty plan for a new Mac are also covered by the three-year deal. Several users on the support forum said that Apple had replaced their dead Time Capsule if it was under warranty.

Others, however, were frustrated at the sudden expiration of their primary backup device, which uses Mac OS X's Time Machine software to back up Macs via a wireless connection.

"Called Apple and they said it sounds like it's dead and offered to make me an appointment with a Genius," said MaxaMac last Saturday. "Can anybody tell me why Apple is not stepping up to the plate here? This thing cost me $500.00 + tax and now it has been reduced to a very functional paper weight."

Apple did not immediately reply to a request for comment about the Time Capsule register site, or to questions whether it was investigating the problem or considering extending the device's warranty.

Apple currently sells two models of the Time Capsule: a 1TB backup device for $299 and a 2TB model for $499. Most of the failed Time Capsules have been older 500GB and 1TB devices.

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