help desk

ADP fixes confusing software by tracking the customer's every move

Some of Microsoft's Fix It tools make repairs to complex annoyances blissfully simple, but they've been almost impossible to find. Not any more.

Holes are opening all over enterprise IT infrastructures, which rely on end-users' memories, not good systems, for good authentication plans.

Just as the disturbing toys and decorations IT support cubes made you suspect, stress, anger and rudeness all cause brain damage.

At a time when IT is supposed to be getting easier to manage, more people are calling help desks for assistance than ever before, according to a new study.

Enjoy it. It only happens once a year.

I cannot tell a lie - your laptop is toast.

These two tools, both available in free and paid versions, give you a lot of flexibility in how you can manage your networks and help desk issues.

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization's IT service management strategy, being very much based in ITIL (Information Technology Infrastructure Library) best practices, according to one researcher. "