October 01, 2010, 8:54 AM — Are we winning or losing the war on spam? Are we just fighting amongst ourselves?
David A. Milman, CEO of Rescuecom and Computerworld blogger , is sure that users are losing the battle against spam in their inboxes. "Typical users waste more time and energy than they should have to on spam; the problem is getting worse, not better," he says.
Milman argues for increased attention to end-user education.
Richi Jennings , an independent analyst/consultant, specializing in email and spam, and a Computerworld blogger, takes a very different perspective. "Sadly, user education is all-but pointless. Decades of trying and failing to educate non-technical users in homes and businesses have proven that," he says.
Nonetheless, Jennings believes inbox experience for the typical user has improved in the last five year. "There's a simple reason for that. Spam filters are much more accurate than they were, and up-to-date filters are more widely deployed," Jennings says.
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