Vincent Ferrari: "AOL Cancellation Call"
Millions of people related to Vincent Ferrari's hellish customer support experience, shared worldwide via the Web. In 2006, the New York man recorded and uploaded his phone-based struggle to cancel an AOL account--a seemingly endless loop of call center scripting that could drive anyone mad.
Ferrari, thankfully, hasn't endured any comparable calls since then. "My friends think it's because people recognize my name and don't want to risk becoming the next 'Jon,'" he says, referring to the call service employee ridiculed as a result of the recorded incident.
As for the infamous call and the Internet fame that ensued, Ferrari says that he's only been recognized once. "My wife cracked up, and I was totally mortified," he remembers. He hasn't returned to AOL for Internet service, however. In fact, he says that he never even wanted to use it in the first place.
"I kept it mostly so that I had an account I could use to troubleshoot AOL installs at work," Ferrari reveals.