Comcast offers screaming 105MBit service, then spoils it with a data cap

Even the lower-than-expected price doesn't sweeten this deal

By Kevin Fogarty  7 comments

Evidence that two goods don't necessarily overcome a bad:

  • Good: Comcast just announced the ultrafast, ultra-broadband "Extreme 105" 105 Mbit/sec Internet service it's been promising.

  • Good: Introductory prices start at $105 per month, when bundled with other services; the price was supposed to be closer to $200 per month.

  • Bad: It put a data cap on the service of 250 Gbit per month -- about five hours worth of full-bandwidth use.

Extreme 105 sounds like a great deal at $105, but that price only counts if you get it as part of a Triple Play bundle with Comcast's phone and TV services. The $105 is also a promotional price that may go up later.
There's no guarantee you'll be able to take full advantage of all that bandwidth, either. Comcast is among the most enthusiastic bandwidth-throttlers among the major ISPs. It is especially inimical toward streaming video from Netflix which, coincidentally, I'm sure, competes with Comcast's own paid on-demand video and TV services.

You'll have to buy a new cable modem, for somewhere in the neighborhood of $250 with installation.

The data cap rubs a lot of people the wrong way, especially Comcast's reported tendency to monitor usage closely and Take Steps quickly when it's exceeded.

Sounds like the kind of deal the term "buyer's remorse" was invented for.

7 comments

    seanb209
    seanb209 29 weeks ago
    I can't help but express how insulted I am that they would have the audacity to charge $105 a month and limit users to only 5 hours a month! Stuff like this makes me so mad that I want to call them on the phone and give them an ear full. They can take their 105MB bandwidth and stick it where the sun don't shine.
    Zach Stein
    Zach Stein 41 weeks ago
    250 gigabits is 31 gigabytes. That's a very small number. I think you mean 250 gigabytes maximum...
    DanielJRobertson
    DanielJRobertson 44 weeks ago
    A few counterpoints to this.

    1) The 250GB limit has been in place long before the 105mbps speed launched. In fact, it has been in place for at least one year. As a customer, I spotted this on their FAQ's site some time ago.

    2) Comcast can and will provide a DOCSIS 3.0 (the format which allows them to provide these speeds) modem for the same rental cost ($5/month in my area) as lower bandwidth speeds.

    3) Those who go over their limit are normally contacted promptly, but are informed as to behaviors they could take to prevent future overages.

    That said, I agree that it is a bit silly to have speeds this high and limits that low. All major broadband providers (AT&T, for example) have data limits as well.

    Just wanted to put in my two cents.
    Michael Broetje
    Michael Broetje 44 weeks ago
    I go over the cap almost every month, I have not received a warning for going over, but I suspect it may be due to the fact I am under contract for 2 years of service.

    Netflix streaming on multiple devices will eat that cap away.

    http://speedtest.net/result/1232680921.png
    Robert McKee
    Robert McKee 44 weeks ago
    I think Kevin meant 250 GBytes, not bits.
    Jeff Howard
    Jeff Howard 44 weeks ago
    I was with comcast for several years; then I found Wow that I've had now for over 4 years - I'll never go back.
    keithshaw
    keithshaw 44 weeks ago
    What's the point of having better bandwidth if you can't use it? It's like going to an all-you-can eat buffet but being told you have 10 minutes to finish your dinner.

      Add a comment

      Post a comment using one of these accounts
      Or join now
      At least 6 characters

      Note: Comment will appear soon after you have activated your account.
      Obscene/spam comments will be removed and accounts suspended.
      The information you submit is subject to our Privacy Policy and Terms of Service.

      ITworld LIVE

      InternetWhite Papers & Webcasts

      White Paper

      Smarter Commerce is redefining value chain visibility

      Smarter Commerce is redefining the value chain in the age of the customer. It starts with putting the customer at the center of your operations - which of itself is not a new idea - however, truly operationalizing this strategy is not easy.

      White Paper

      IBM Synchronizes its Commerce 2.0 Strategy with 'Smarter Commerce' Initiative

      On March 14, IBM announced "Smarter Commerce", a strategic initiative that addresses the surging market for Commerce 2.0 solutions that take advantage of the convergence of a number of disruptive software and hardware technologies.

      See more White Papers | Webcasts

      Ask a question

      Ask a Question