August 18, 2009, 2:08 PM — Is social media/Web 2.0 for retail just hype or an essential part of doing business in the 21st century?
The Wikipedic definition of Web 2.0 is “a second generation of services available on the World Wide Web that lets people collaborate and share information online.” Wikipedia, being a user-generated knowledge base, is itself Web 2.0. In the ecommerce context, Web 2.0 includes leveraging social commerce on your own site, blogging/podcasting and participating in social networks like Youtube, Facebook, Twitter — and anywhere you or your customers can create and share content.
Retailers often wonder what Web 2.0 / social media activities to be involved with, so this post ranks what I believe are the top 10 Web 2.0 activities for ecommerce based on their business impact.
Please note, in this list, #10 has the highest impact, and #1 the lowest.
Read the list here: http://www.getelastic.com/top-ten-2-dot-0/
