"They need help to get through all that complex decision making process," Rattos said. "There's so much (mobile technology) out there. How do you start to make them all work?"
The top queries Rogers fields from small business owners these days are how to keep in touch with their staff remotely in real time, how to make sure their staff's BYOD devices are secure at work, and what type of systems and features are available to wipe or recover employees' mobile devices if they're lost or stolen, Rattos said.
SMBs want the solutions to these fairly complex issues to be super easy, Rattos said.
"Ease of implementation is so huge. It has to be dead simple. Small businesses don't have time to fiddle around."
Rogers, Bell and Telus all have small business divisions specifically targeting Canadian small business customers. (Although Bell and Telus have both launched cloud-based services for business users, so far Rogers hasn't entered that particular space.)
Sensing that SMBs want to regain some control over workplace devices within the wild west BYOD landscape, mobile device makers are also tapping into the demand for mobile device management and security systems. They're either building those features directly into the smartphones, laptops and tablets they make, or partnering with providers who can supply those features as service add-ons.
To add extra security, configuration, application and management capabilities to its line of mobile business devices, Samsung has partnered with companies like Microsoft Corp., Sybase, Soti Inc., MobileIron , AirWatch and Trellia Networks Inc. (acquired last fall by Wyse Technology).
Although Apple Inc.'s iPad tablets sparked the BYOD movement when corporate managers started taking them to the office and on the road for work, Android devices are gaining ground in both the consumer and enterprise markets, said Matthew Ettrick, national B2B sales manager for Samsung Canada and the keynote presenter at Wednesday's event.