How one business uses social networking and BPM to handle disasters

By , CIO |  IT Management, Social Networking

While Flynn is pleased with the overall project, he says that in retrospect, he would have liked to involve the business earlier.

"I would have started off by aligning what the business wanted with IT earlier," he says. "It probably would have been much faster to get out of the gate and help them embrace it. But I also feel like if we didn't make the purchase and move forward with it, we might still be talking about it. Overall, though, it was very successful for everyone."

Kristin Burnham covers consumer technology, social networking and enterprise collaboration for CIO.com. Follow Kristin on Twitter @kmburnham.


Originally published on CIO |  Click here to read the original story.
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