"Organizations are getting more disciplined in this area, but at a cost of higher operating costs and slower evaluation," says Filippone of HfS Research. "Privacy and security remain major issues within the buyer community."
Stephanie Overby is regular contributor to CIO.com's IT Outsourcing section.
Follow everything from CIO.com on Twitter @CIOonline, on Facebook, and on Google +.
Read more about outsourcing in CIO's Outsourcing Drilldown.
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