How Royal Caribbean Cruises manages IT on a floating city

By Matthew Heusser, CIO |  IT Management

Royal Caribbean

The ocean liner "Vision of the seas" seen through a porthole at the quayside in Saint Nazaire, western France.

REUTERS/Daniel Joubert

Imagine a small, bustling city with a population of 6,000. Now imagine that the entire population of the city leaves, a new group of citizens arrives and the city trades all the goods and materials it needs to survive for a week-all in a six-hour span.

[The essential mobile toolkit for road warriors and From build to buy: American Airlines changes modernization course midflight]

That's the kind of logistical problem Royal Caribbean International faces every time one cruise ends and another begins. So when I got the chance to visit the staff at Royal Caribbean Cruises Ltd. (NYSE: RCL), both at the IT office and aboard its largest ship, to see how it addresses logistics with software...well, let's just say it wasn't a tough decision.

All Aboard Allure of the Seas: Timing Matters

My visit starts at guest relations when Allure of the Seas is docked in Fort Lauderdale, Fla. I meet Jose Machado, director of software engineering, and James Defendis, an IT manager within software engineering. After a quick trip through customs, we board the gangplank and set foot on the floating city.

The first thing I learn about the ship's software is the split in ownership of product. STX Europe, the ship's manufacturer, provides all the navigation software; this includes everything in the bridge that covers propulsion, fuel, weather, navigation and so on. Royal Caribbean provides the software to run the hotel, from reservations to guest relations to point-of-sale software at the shops. RCL also needs to provide Internet for guests, email for employees and, among other things, software to count the number of checked-out towels at the pool.


Originally published on CIO |  Click here to read the original story.
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

IT ManagementWhite Papers & Webcasts

Webcast On Demand

Transform Your IT Service Management

Sponsor: EasyVista

See more White Papers | Webcasts

Answers - Powered by ITworld

ITworld Answers helps you solve problems and share expertise. Ask a question or take a crack at answering the new questions below.

Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Ask a Question
randomness