January 07, 2013, 8:00 AM —
Behind the scenes with tech pros
Credit: Diane Macdonald
Every week in the InfoWorld Off the Record blog, IT pros take us behind the scenes of their jobs. The anonymous stories feature ways of dealing with personal bloopers, unforgettable help desk calls, fights against bureaucratic nonsense, and everything in between. Here we present some of the challenges that tech pros shared in 2012, and we thank the writers for giving us a glimpse into the ups and downs of their tech careers.