Like Bulgaria, BPO is where South Africa has made its mark thus far. But it's bang for the buck is driving interest in sourcing IT-related work here as well. The country also boasts sophisticated finance and accounting specific skills, says Karthik. Pros: Large English-speaking labor pool, European time zone compatibility, developed infrastructure, attractive domestic and regional market Cons: Higher operating costs than most offshore locations, lower IT services maturity
Read more about outsourcing in CIO's Outsourcing Drilldown.