IBM launches a customer experience practice

More than 100 IBM researchers will help clients identify better ways of interacting with customers and employees

By , IDG News Service |  IT Management

The lab, which operates under the IBM Global Business Services unit, will have headquarters at IBM's Thomas J. Watson Research Center in Yorktown Heights, New York, and will use researchers from IBM's 12 research labs around the globe, including those in Africa, Brazil, China, India, Israel, Japan, Switzerland and the United States.

Joab Jackson covers enterprise software and general technology breaking news for The IDG News Service. Follow Joab on Twitter at @Joab_Jackson. Joab's e-mail address is Joab_Jackson@idg.com

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