Mt. Gox has seen a surge in people applying to trade on its platform. In 2012, between 9,000 to 11,000 people signed up per month, Gay-Bouchery said. In January, those numbers doubled, and in February, the numbers tripled. The exchange saw more than 60,000 people sign up in March, which has caused delays in verifying accounts. Mt. Gox will raise trading limits if people supply identification to comply with anti-money laundering rules.
The exchange is also working with external companies to streamline the verification process and beefed up its internal account verification team to more than 20 people.
"I really would like to stress that people trust us with a lot of money right now," Gay-Bouchery said. "We want to do everything by the book. We may appear slow in many respects but we are taking our time to do it right."
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