July 24, 2014, 9:35 AM — Many European consumers are frustrated by frequently being denied access to online services outside of their home countries and are calling on the European Commission to implement a 'common copyright' in Europe. This pits them against publishers and broadcasters, who want enforcement of existing rules instead, a public consultation on EU digital copyright reform showed.
The difficulty consumers have when trying to access online services in other countries was one of the main problems highlighted in the public consultation. The goal of the consultation was to gather input from all interested parties on the Commission's review of the EU copyright rules.
Held between December and March, the consultation attracted broad interest from users, industry, rights holders and other parties, generating more than 9,500 replies and more than 11,000 messages, the European Commission said in a summary of the responses published Wednesday. The respondents were asked several questions, many of which addressed cross-border access to online content.
The vast majority of consumers who responded reported problems when trying to access online services in another EU countries, the Commission document showed. Consumers are regularly confronted with access restrictions depending on the geographic location of their Internet Protocol address. Some respondents said, for instance, that they are unable to watch certain YouTube videos because they are blocked by national royalty collection organizations, it said.
Others complained about the lack of access to popular video on demand services such as Netflix and the BBC iPlayer, which are only available in some EU countries. Music services such as iTunes and Spotify were also criticized for not being accessible in certain countries or for only featuring a limited online catalogue compared to what they offer in other countries.
Similar problems occur when consumers shop online. The separation of markets along national borders often leads to price discrimination and different conditions for identical products and services, they said. Some consumers noted that when they for example want to buy a video game, the price for the product may be higher on the version of the website in their own country than in versions of the website in other EU countries.
In order to solve these problems, some consumers responding to the consultation demanded more transparency regarding territorial restrictions on online content, because they consider the blocking of content to be mostly arbitrary and unpredictable.