ADP thinks it can do well because of the range of services it offers, which continues to expand. In recently bought AdvancedMD, which will give it a footing in practice management services for doctors, and last July it bought Workscape, which sells a high-end benefits administration platform.
But Capone acknowledged that some of ADP's services need better interfaces, hence the update planned for October. "People expect a better experience these days. They expect to get the Web 2.0-Facebook type experience when they come to work," he said.
The mobile application is also a step in that direction. The payroll function let employees scroll through pay statements and view data such as gross salary and taxes paid to date, as well as manage benefits and other tasks from a smartphone.
It will be good for employers, Capone argued, because it will let workers perform tasks themselves, without having to bother the HR department. And the application will be secure, he said, because no data is stored on the device. "Nothing resides on the phone, everything is in our data center," he said.
The application is in pilot testing and will be offered for the iPhone, BlackBerry and Android devices, Capone said. He expects it to be offered for no charge as a "companion app" to the Web-based applications.