July 26, 2011, 1:19 PM — You know you should exercise regularly to improve your physical health and emotional well-being. But you're too busy. You need to find the right regimen. It will be easier when the kids are in school. Or when they're out of school. The list goes on and on.
Many IT organizations approach IT service management (ITSM) in a similar manner. They know ITSM provides a foundation for improving existing services and reducing costs by standardizing processes such as incident management, change control and asset management. But most IT organizations are already overcommitted and under-resourced. Absent an infrastructure crisis, they will defer ITSM until the budget gets bigger or "things get better." (When will that happen?)
Even the busiest IT organization will benefit from ITSM capabilities. Here are some of the things they can do for you: