Those IT decision makers considering outsourcing more aren't just looking for lower costs. While 40% said immediate cost cuts were a strong motivating factor, 43% cited greater flexibility to scale global operations as a strong impetus. Meanwhile, just over half said access to technology and support services as well as better access to standardized business processes were also somewhat motivating.
While many organizations shy away from public outsourcing announcements when unemployment is high and layoffs are looming, Fersht says that sending some of the remaining work to third parties can actually boost morale in corporate IT.
"You can only request your managers to increase their numbers of direct staff reports so much, and have them take on only so much extra work, until you get to the point of negative returns from your staff output," Fersht says. "Outsourcing can provide that opportunity to reenergize your top talent, [by bringing in] new resources and eliminating the ongoing cost-pressure."
Read more about outsourcing in CIO's Outsourcing Drilldown.