March 26, 2012, 9:52 AM — New managers struggle. They also don't get much help -- or sympathy. My last column elicited a lot of heartfelt reader emails about the difficulty of, and lack of support for, the transition from technical work to management. My conversations with those readers also revealed that whatever support they did get left their biggest need unmet. Training focused on skills -- the mechanics of management -- but the new managers still lacked the language to truly understand the value of management itself.
That's right. What they needed most were words.