10 signs your IT outsourcing provider wants to dump you

By Stephanie Overby , CIO |  IT Management, outsourcing

9. Project Delays. IT project interruptions happen in the best circumstances. But repeated delays-particularly around development projects or new technology rollouts-spell trouble. Severe and repeated delays are "a favorite way to 'meet the contract' with half the number of resources required," says Strichman of Sanda Partners. "[The vendor] can always claim that there are unforeseen technical difficulties when what they are really doing is desperately trying to meet profitability targets by broadly cutting resources."

10. Low Ranking. Most providers have a classification system for its key accounts-bronze, silver, gold, platinum. "Some of the criteria is based on the amount of currently being done or the [brand-name] status of the account but [the account ranking can also represent] how targeted it is for future growth and investment." Says KPMG's Lepeak. "A low or no ranking could be a sign of problems or at least less perceived value in the relationship."

Stephanie Overby is regular contributor to CIO.com's IT Outsourcing section.Follow everything from CIO.com on Twitter @CIOonline, on Facebook, and on Google +.

Read more about outsourcing in CIO's Outsourcing Drilldown.


Originally published on CIO |  Click here to read the original story.
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

IT ManagementWhite Papers & Webcasts

See more White Papers | Webcasts

Answers - Powered by ITworld

Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Ask a Question
randomness